www.philips.com/support

PROBLEMS

No new SMS are received

No SMS can be sent or received

No caller Id/ poor audio quality/Poor connection quality with broadband DSL internet

CAUSES

SOLUTIONS

- SMS storage space is full

- Delete old SMS/MMS

- Wrong SMS settings

- Check SMS settings p. 25

- The outgoing or incoming SMSC

- Refer to the SMS leaflet to get

number is not set or is wrong

the correct SMSC’s numbers

- You have no subscription

- Contact your provider for more

 

information

- Another SMS-enabled phone is

- Deactivate the SMS mode on

also on your line

one of the device.

- There is a problem of

- Contact your provider for more

compatibility between operators

information

- The identity is withheld

- Show identity

- DSL filter(s)/splitter missing or

- Make sure you have one DSL

insufficient number of filters

filter plugged directly on each line

 

socket used in the house

- Modem &/or phone plugged in

- Check the modem and the phone

the wrong DSL filter slot

are plugged in the correct filter slot

 

(one specific for each)

- Defective DSL filter(s)

- The filter(s) can be defective.

 

Replace it/them and make

 

another test

Answer machine troubleshooting

PROBLEMS

CAUSES

SOLUTIONS

The answer machine does

- The memory is full

- Delete messages

not record messages

- The answer only mode is activated

- Select the Answer & record mode

 

 

 

The remote control access

The remote control access is not

Change the remote control

does not work

activated (code 00 disable is set)

access code (page 49)

 

 

 

It is not possible to record

The memory is full

Delete messages

an outgoing message

 

 

 

 

 

The DECT 627 hangs up

- Failed attempt to send a code

- Enter the correct code

during remote access

- Duration is too long

- Manage the remote control quicker

 

 

 

The answer machine stops

- The memory is full

- Play & delete messages

automatically

- Message exceeds 180 sec

- Messages must not exceed

 

 

180 sec

Troubleshooting

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Philips DECT 627, DECT 629 manual Problems Causes Solutions