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Limited Warranty (cont’d)
EXCHANGE INSTRUCTIONS
If your product is defective, you may be able to exchange it at the store from which it was purchased. Most stores display a Return Policy. If not, ask the manager or sales associate how many days you have to exchange a product with them. After the store’s return period has expired, or if the store does not have an exchange program, you may exchange the product with Philips if you have your original sales receipt.
To exchange your product with Philips (per the warranty conditions stated previously), remember:
•If you exchange the product within 90 days of the original purchase, there is no cost to you.
•If you exchange the product more than 90 days after but less than one year after the day of original purchase, contact Philips Service Solutions Group (PSSG) at
•After 12 months from the day of original purchase, contact PSSG at
•If you do not have your original sales receipt, or if you have any questions, call PSSG at
To obtain a replacement product from Philips:
1.Contact PSSG at
2.Complete the Exchange Form below.
3.Pack the product and its accessories in the original box or a suitable alternative.You will receive replacement accessories with your replacement product. For packing details, call
4.Put the completed Exchange Form, a copy of the original sales receipt, and the proper payment amount into an envelope. DO NOT SEND CASH. Do not staple or clip these items together. Label the envelope “Return Documents Enclosed.” Place this envelope in the box with the product.
5.Seal the box with packing tape and return the product via United Parcel Service (UPS), insured and freight prepaid, to:
Philips Recovery Center Rojas 6
12420 Mercantile Avenue
El Paso,TX 79928
ATTENTION: DVD PLAYER EXCHANGE
A replacement will be sent to you via UPS within 48 business hours of Philips’ receipt of the product.
EXCHANGE FORM
Your Address (street address to which replacement should be delivered, no P.O. boxes allowed):
Name: |
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Street Address: |
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City: |
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Phone (day): | Phone (night): |
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Exchange Fee: |
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Method of Payment: (Check one. Please, no cash or CODs.) |
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_____ | Check/Money order | Check/Money order No. |
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| Expiration date | ||
_____ | American Express | ___________________________ | __________ | |||||||
_____ | Visa | ___________________________ | __________ | |||||||
_____ | Novus/Discover | ___________________________ | __________ | |||||||
_____ | Mastercard | ___________________________ | __________ |
Signature: _____________________________________________________________
Detailed reason for return, use additional paper if necessary: _____________________________________________
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Model Number |
| Serial Number |
Remember, the return box should include the following:
• | The product, | • | Accessories supplied with the product, and |
• | Completed Exchange Form and sales receipt, | • | Payment, if applicable. |
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