Your HD recorder seems to be switching off automatically after some time.
If your HD recorder automatically goes into standby mode (standby indicator on the front panel lights up), this is due to the Eco mode. The Eco mode is set to 3hours, by default (environmentally friendly product).To modify it, go to Menu > Settings > Preferences > Automatic Eco mode, and choose a different value. See page 30.
Your remote control is not working.
•Make sure that you point your remote control directly at your HD recorder and that nothing is between it and your HD recorder.The standby indicator on your HD recorder’s front panel should flash each time you press a remote control button.
•Check the batteries and replace them, if necessary.
The picture is not displayed on your HDTV and an HDCP authentication error is displayed.
Your HDTV does not support HDCP, which allows your HD recorder to transmit full- resolution video to your HDTV.As a result, the HDMI output displays a message masking the video, which asks you for changing the resolution down to 576p (see page 23 - Res button).
The picture seems to be stretched or squashed.
Check the TV format setting under Digital output or Analog output (Main > Settings
>Preferences).Alternatively, press the picture format button 
on your remote control to scroll through the different settings.
Also refer to your TV’s user manual.
Your HD recorder displays ‘err’ on the
Reformat your USB memory stick using a computer. Ensure that the filesystem is FAT16 or FAT32.
You cannot find all the channels you think should be available.
Retune your HD recorder (see page 31). Alternatively, reset your HD recorder to its factory default settings (see page 32) and proceed with the first installation setup.
Note
During the first installation, your choice of the network may affect the number of installed channels.
You cannot find any HD channels. Initially, HD programmes are available on channels 50 and 51. Switch to these channels. Note that the HD indicator on the front panel of your HD recorder lights up while watching an HD channel.
Digital terrestrial broadcasting is progressing in the UK.As digital switch over happens, the number of digital channels available in each region may also increase. Please visit one of the following websites to find out when the digital switch over is scheduled for your area: www.digitaluk.co.uk www.freeview.co.uk/availability (coverage checker for HD)
Your HD recorder seems to lock up or get stuck while retuning it to search for new channels.
In parts of the country where the analogue TV services have already been switched off, the time taken to retune can increase.This is because your HD recorder scans for all the transmitters in your area, which can take up to 15 minutes. Please wait for the retune to complete.This is not a fault.
38 | Frequently asked questions |
