User’s Guide for the Polycom CX7000 System
Statistic | Description |
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Roundtrip Time (ms) | Total time for sending the data package and receiving a |
| response. |
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Packets Sent | Number of packets sent by this system. |
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Packets Received | Number of packets received by this system. |
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Total Packets Lost | The sum of packets lost by this system. Packet loss |
| indicates congestion or other problems on the network. |
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% Packets Lost | Total packet loss as a percentage of the total number of |
| packets transmitted by your system and those |
| transmitted by the far end. |
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Solving Audio and Video Problems
Symptom | Corrective Action |
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General |
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The system won’t power on. | Ensure that your power cable is connected | |
| securely to a working power outlet. | |
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Video |
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My camera is not listed in the | Ensure that your camera cable is connected | |
device selection list. | securely. |
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| Restart the Polycom CX7000 system. | |
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| |
Others don't see my video. | Ensure that your camera cable is connected | |
| securely. |
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| Restart the Polycom CX7000 system. | |
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Audio |
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Others don't hear my audio. | Ensure that your audio is not muted. If your audio | |
| is muted, you see | on the Lync toolbar. |
| Ensure that your microphone cable is connected | |
| securely. |
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Reduce the volume on your system. | ||
echo. | Place the microphone and speakers as far apart | |
| as possible. |
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Polycom, Inc. |
