Powerware 2500 manual Service and Support

TROUBLESHOOTING

Service and Support

If you have any questions or problems with the UPS, call your Local Distributor or the Help Desk at one of the following telephone numbers and ask for a UPS technical representative.

United States: 1-800-356-5737 or 1-919-870-3149

Canada:1-800-461-9166 ext 260

All other countries: Call your local service representative

Please have the following information ready when you call the Help

Desk:

SModel number

SSerial number

SVersion number (if available)

SDate of failure or problem

SSymptoms of failure or problem

SCustomer return address and contact information

If repair is required, you will be given a Returned Material Authorization (RMA) Number. This number must appear on the outside of the package and on the Bill Of Lading (if applicable). Use the original packaging or request packaging from the Help Desk or distributor. Units damaged in shipment as a result of improper packaging are not covered under warranty. A replacement or repair unit will be shipped, freight prepaid for all warrantied units.

NOTE For critical applications, immediate replacement may be available. Call the Help

Desk for the dealer or distributor nearest you.

66EATON Powerware® 9125 Two-in-One UPS (2500/3000 VA) User’s Guide S 164201374 Rev D www.powerware.com