Troubleshooting
Service and Support
The troubleshooting chart on page 57 covers most of the difficulties you may encounter during normal operations. If you have any questions or problems with the UPS, call your Local Distributor or the Help Desk at one of the following telephone numbers and ask for a UPS technical representative.
In the United States In Canada
All other countries
Please have the following information ready when you call the Help Desk:
:Model number
:Serial number
:Version number (if available)
:Date of failure or problem
:Symptoms of failure or problem
:Customer return address and contact information
If repair is required, you will be given a Returned Material Authorization (RMA) Number. This number must appear on the outside of the package and on the Bill Of Lading (if applicable). Use the original packaging or request packaging from the Help Desk or distributor. Units damaged in shipment as a result of improper packaging are not covered under warranty. A replacement or repair unit will be shipped, freight prepaid for all warrantied units.
NOTE For any warranty claim to be valid, the Warranty Registration Card must be on file, or Proof and Date of Purchase must be returned with the failed unit.
For critical applications, immediate replacement may be available. Call the Help Desk for the dealer or distributor nearest you.
60 | Powerware® 9 Prestige Series User’s Guide (600 VA - 1800 VA) : www.powerware.com |