Chapter 7: Support

Return Product For Repair

If you suspect a product is not working properly, or if you have any questions about your product, contact our Technical Support Staff through one of our Technical Services, making sure to provide the following information:

Product model and serial number (required)

Return shipping address

Daytime phone number

Description of the problem

Copy of the original purchase invoice

The technician will assist you in determining whether the product requires repair. If the product needs repair, the Technical Support Department will issue an RMA

(Return Merchandise Authorization) number.

Important

Obtain an RMA number from Technical Support before you return the product and write the RMA number on the label. The RMA number is essential for tracking your product and providing the proper service.

Return ONLY the specific product covered by the warranty (do not ship cables, manuals, diskettes, etc.), with a copy of your proof of purchase to:

USA and Canada:

Promise Technology, Inc.

 

Customer Service Dept.

 

Attn.: RMA # ______

 

47654 Kato Road

 

Fremont, CA 94538

Other Countries:

Return the product to your dealer

 

or retailer.

 

Contact them for instructions

 

before shipping the product.

You must follow the packaging guidelines for returning products:

Use the original shipping carton and packaging

Include a summary of the product’s problem(s)

Write an attention line on the box with the RMA number

Include a copy of proof of purchase

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Promise Technology TX2300, TX2200 user manual Return Product For Repair

TX2300, TX2200 specifications

Promise Technology, a leader in data storage solutions, has made significant strides with its TX2200 and TX2300 series of storage solutions. These two products represent a powerful combination of performance, capacity, and reliability for users needing robust data management systems.

The Promise TX2200 and TX2300 are built to cater to the demanding requirements of businesses needing scalable and efficient storage solutions. Both models are designed with a focus on high-speed performance, making them suitable for various applications, including video editing, cloud storage, and large-scale data management.

One of the standout features of the TX2200 and TX2300 is their impressive capacity. With support for multiple hard drives and SSDs, these systems can be configured to hold massive amounts of data. This expansive capacity is crucial for enterprises that generate or manage large quantities of information, ensuring that data can be stored securely and efficiently.

In terms of performance, the TX2200 and TX2300 are equipped with advanced RAID technology. This ensures that data is not only stored securely but also accessible at high speeds. The models support various RAID configurations, allowing users to choose between optimal performance and redundancy depending on their needs. This flexibility is vital for organizations that prioritize both speed and data security.

The architecture of the TX2200 and TX2300 models also incorporates cutting-edge technologies that enhance their functionality. For example, they come with intuitive management software that simplifies the monitoring and management of storage resources. This software provides real-time insights into system performance and health, empowering administrators to make informed decisions about their data management strategies.

Another notable characteristic of these models is their cost-effectiveness. By utilizing efficient power management technologies, the TX2200 and TX2300 reduce energy consumption, leading to lower operational costs for businesses. Additionally, their robust build quality ensures longevity, reducing the need for frequent replacements.

Moreover, both models are compatible with various operating systems, making them versatile for different environments. They also support connectivity options like USB, Fibre Channel, and Ethernet, facilitating easy integration into existing IT infrastructures.

In summary, the Promise Technology TX2200 and TX2300 series stand out in the market for their combination of capacity, performance, and advanced management features. With a keen focus on both speed and reliability, these storage solutions cater to the evolving needs of modern enterprises, helping to streamline data management in an increasingly digital world.