Chapter 7: Support

The disk array constantly goes critical or offline during reboot.

This condition may occur when the Master Boot Record (MBR) of one of the drives has become corrupt or bad. Removing (erasing) the MBR will remedy

any issue related directly to a bad MBR.

Warning

Before removing the MBR of the drive(s), backup any existing data. Removal of the MBR of any disk drive permanently deletes all existing data on the drive.

To erase the MBR, follow these steps:

1.Backup any important data from the disk array.

2.Note the disk array information, including which drives are used, the number of drives, RAID Level, etc.

3.Delete the disk array.

4.Create a new disk array using the specifications from the previous disk array.

5.During the disk array creation process:

In FastBuild, set the Fast Init feature to ON

In WebPAM, select Fast or Full Initialization

6.Partition and format the disk array using your PC’s operating system. See “Appendix A: Partition and Format” on page 113.

Unable to partition or format disk array

See “The disk array constantly goes critical or offline during reboot,” above.

Cannot rebuild mirrored (RAID 1) disk array

See “The disk array constantly goes critical or offline during reboot,” above.

Fatal errors or data corruption are constantly reported when reading or writing to the disk array

See “The disk array constantly goes critical or offline during reboot,” above.

Operating System-Related Issues

The Operating System no longer boots after creating a Mirrored disk array using your existing boot drive using Windows

This is due to Drive Geometry issues. You can verify this if you move the original drive back to the onboard controller and it boots successfully. Each controller can view a drive differently. This can be an issue for a new

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Promise Technology TX2300, TX2200 user manual Operating System-Related Issues

TX2300, TX2200 specifications

Promise Technology, a leader in data storage solutions, has made significant strides with its TX2200 and TX2300 series of storage solutions. These two products represent a powerful combination of performance, capacity, and reliability for users needing robust data management systems.

The Promise TX2200 and TX2300 are built to cater to the demanding requirements of businesses needing scalable and efficient storage solutions. Both models are designed with a focus on high-speed performance, making them suitable for various applications, including video editing, cloud storage, and large-scale data management.

One of the standout features of the TX2200 and TX2300 is their impressive capacity. With support for multiple hard drives and SSDs, these systems can be configured to hold massive amounts of data. This expansive capacity is crucial for enterprises that generate or manage large quantities of information, ensuring that data can be stored securely and efficiently.

In terms of performance, the TX2200 and TX2300 are equipped with advanced RAID technology. This ensures that data is not only stored securely but also accessible at high speeds. The models support various RAID configurations, allowing users to choose between optimal performance and redundancy depending on their needs. This flexibility is vital for organizations that prioritize both speed and data security.

The architecture of the TX2200 and TX2300 models also incorporates cutting-edge technologies that enhance their functionality. For example, they come with intuitive management software that simplifies the monitoring and management of storage resources. This software provides real-time insights into system performance and health, empowering administrators to make informed decisions about their data management strategies.

Another notable characteristic of these models is their cost-effectiveness. By utilizing efficient power management technologies, the TX2200 and TX2300 reduce energy consumption, leading to lower operational costs for businesses. Additionally, their robust build quality ensures longevity, reducing the need for frequent replacements.

Moreover, both models are compatible with various operating systems, making them versatile for different environments. They also support connectivity options like USB, Fibre Channel, and Ethernet, facilitating easy integration into existing IT infrastructures.

In summary, the Promise Technology TX2200 and TX2300 series stand out in the market for their combination of capacity, performance, and advanced management features. With a keen focus on both speed and reliability, these storage solutions cater to the evolving needs of modern enterprises, helping to streamline data management in an increasingly digital world.