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Psion Teklogix netpad Win CE 4.1 9.3.1 Basic Troubleshooting For Synchronization Problems, 9.3Troubleshooting ActiveSync Synchronization Problems

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Chapter 9: Troubleshooting the netpad

Troubleshooting ActiveSync Synchronization Problems

9.3Troubleshooting ActiveSync Synchronization Problems

This section discusses various problems that may be encountered when synchronizing using a partnership.

Some familiarity with these applications, Windows 95/98/NT 4.0, and your netpad is assumed. You will also need a full installation of your PC PIM.

Note: This section should be used in conjunction with the manual to setting up a synchronization for each application.

The majority of synchronization problems are caused by setting up a synchronization incorrectly. Please make sure you have read the appropriate sections in Chapter 6: “Connecting netpad To A PC” first. These explain the correct way to set up a synchronization.

9.3.1 Basic Troubleshooting For Synchronization Problems

Some common causes of sychronization errors include incorrect settings, and e-mail issues.

Incorrect settings can result from the wrong program being associated with a particular synchronization event. If you have Outlook installed on your PC, ActiveSync will most likely automatically assume that Tasks, E-mails, etc., should all be associated with Outlook. Verify that the programs you are using are associated with the type of synchronization you require.

E-mail issues usually stem from conflicts in address books, and conflicting settings in ActiveSync itself. To verify that e-mails get synchronized to and from the netpad correctly, verify that the e-mail addresses in the netpad outbox are valid. ActiveSync will provide some error text on synchronization to help you detect such problems.

Conflicting settings in ActiveSync can result in e-mails being transferred as headers only, or without attachments. Check the settings for the ActiveSync service in Inbox on the netpad to resolve this issue.

Psion Teklogix netpad Win CE 4.1 User Manual

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Contents

netpad Win CE User Manual ISO 9001 Certified Quality Management System © Copyright 2003 by Psion Teklogix Inc., Mississauga, Ontario Return-To-FactoryWarranty Service Support Services Disclaimer Page Approvals and Safety Summary Chapter 1: Introduction Chapter 2: Getting Started Chapter 3: Docking Station Chapter 4: Configuring The netpad Chapter 5: Files, Folders, and Programs Chapter 6: Connecting netpad To A PC Chapter 7: Configuring Communications Chapter 8: netpad Accessories Chapter 9: Troubleshooting the netpad Appendices Appendix A: Support Services And Worldwide Offices Index Page APPROVALS AND SAFETY SUMMARY Page FCC INFORMATION FOR THE USA FCC D CE MARKING R&TTE DIRECTIVE 1999/5/EC FCC INFORMATION TO THE USER IMPORTANT SAFETY INSTRUCTIONS EMISSIONS INFORMATION FOR CANADA INFRARED DEVICE SAFETY 1 LED P INTEGRATED SCANNER SAFETY BATTERY SAFETY PRECAUTIONS LITHIUM-ION BATTERY SAFETY PRECAUTIONS Page Page Page Page 1.1 About This Manual 1.2 Text Conventions 1.3 Applications Installed On The netpad 1.3.1 About ActiveSync 1.4 Caring For The netpad Screen Charging Backup Battery Drop Rating IP Rating Operating Temperature Storage Temperature Humidity 1.5 Additional Programs And Third Party Applications Page Page Page 2.1 Features Of The netpad Figure 2.1 netpad Front Figure 2.2 Back Of netpad Figure 2.3 Scanner Location 2.2 Preparing The netpad For Use 2.2.1 Fitting The Antenna Figure 2.4 Antenna Insertion And Removal 2.2.2 Use Of The Soft Belt Holster Figure 2.5 Insertion Of netpad In Holster Figure 2.6 Holster Position On Body 2.2.3 Power Management 2.2.3.1Fitting The Battery Figure 2.7 Battery Insertion 2.2.3.2Charging The netpad Battery Pack 2.2.3.3How Do I Check The Battery Power 2.2.3.4Changing Battery Packs 2.2.3.5Prolonging Battery Life 2.2.3.6Internal Backup Battery 2.2.4 Multimedia Cards 2.2.4.1Inserting And Removing An MMC Figure 2.8 MMC Slot Location 2.2.5 Installing And Removing The SIM Card Figure 2.9 Location Of SIM Card And MMC 2.2.5.1Inserting The SIM Card Figure 2.10 Insertion Of SIM Card 2.2.5.2Removing The SIM Card Figure 2.11 Removal Of SIM Card 2.3 Turning On And Off 2.4 Finding And Using The Stylus 2.6 How To Reset The netpad Figure 2.12 Reset Button Location 2.7 The Scanner Figure 2.13 Scanner Location 2.8 First Steps 2.8.1 Navigating Between Files And Folders 2.8.2 Starting Programs 2.8.3 Programs And Files 2.8.4 Entering Information 2.8.5 Using Menus 2.8.6 Using Dialogues 2.8.6.1Dialogue Buttons 2.8.7 Copying Information Between Programs Page Page Page 3.1 Using The Docking Station 3.1.1 Docking Station Figure 3.1 Docking Station Features 3.1.2 Communications Settings CONFIGURING THE NETPAD Page 4.1 Things To Do First 4.1.1 Screen Rotation 4.1.2 Entering Owner and Password Information 4.1.3 Setting The Time, Date And Time Zone 4.2 Things To Do Next 4.2.1 Setting Up ActiveSync 4.2.1.1Partnerships 4.2.1.2Connecting With Infrared (IrDA) 4.2.1.3Connecting With Ethernet (802.11) 4.2.2 Connecting netpad To The PC Using ActiveSync Backing Up To A PC 4.2.3 Backing Up To Multimedia Cards Restoring Files From A Backup 4.2.4 Exploring The Control Panel 4.2.5 Securing Your Information FILES, FOLDERS, AND PROGRAMS Page 5.1 Introduction 5.2 Moving Around 5.3 Opening Files, Folders And Programs How can I see which programs are open 5.4 Closing Programs/Files 5.5 Creating New Folders 5.5.1 Creating New Files What names can I use for my files & folders 5.6 Start Menu - Documents 5.7 Changing File Attributes 5.8 Managing Folders 5.9 Checking Memory Use 5.9.1 What Happens When Memory Is Full 5.9.2 Additional Memory And Programs CONNECTING NETPAD TO A PC Page 6.1 Introduction 6.2Using ActiveSync 6.3 Getting Help 6.3.1 Where Can I Find More Help 6.3.2 Tips On Using ActiveSync Help 6.4 Working With Your Files 6.4.1 Looking At Files On Your netpad 6.4.2 Copying A File Using Drag And Drop 6.4.3 Copying A File Using Copy And Paste 6.4.4 Opening netpad Files From Your PC 6.5.1 Performing Your First Backup 6.5.2 Performing Regular Backups 6.6 Synchronizing Your netpad 6.6.1 What Is Synchronization 6.6.2 Synchronizing Your netpad 6.6.2.1Creating The Partnership Page 6.6.3 Using An Existing Partnership Page CONFIGURING COMMUNICATIONS Page 7.1 Introduction 7.2 802.11 Radio Configuration Page Page 7.3 GSM/GPRS Modem Configuration Page Page Page Page Page Page 7.4 Internet And E-MailSettings 7.4.1 Overview 7.4.1.1Using The Internet On netpad 7.4.1.2Using E-mailOn netpad Connecting By Telephone Line To A Remote Mailbox 7.4.1.3Types Of E-mailAccount Personal Dial-upAccount Remote (e.g. Office) E-mailAccount Web-based E-mailAccount 7.4.1.4If You Don’t Have An Internet/E-mailAccount 7.4.1.5Glossary Of Terms 7.4.2 Setting Up Your netpad 7.4.2.1How To Use Internet Explorer/Inbox 7.4.2.2Getting Help 7.4.2.3What Information Do I Need Information Checklist Write It Here Table 7.2 ISP Additional Information 7.4.3 Setting Up E-mailOn netpad 7.4.3.1Connecting The Modem 7.4.3.2Setting Up Dialling 7.4.3.3Setting Up The Internet Service 7.4.3.4Setting Up The Modem 7.4.3.5Setting Up The E-mailProgram NETPAD ACCESSORIES Page 8.1 Introduction 8.2 Accessory Product List ACCESSORY PRODUCTS DOCKING STATION ITEMS BATTERIES AND CHARGERS CARRYING CASES CABLES MISCELLANEOUS 8.3 The In-vehicleDocking Station TROUBLESHOOTING THE NETPAD Page 9.1 General Troubleshooting Tips 9.1.1 Times Aren’t Correct In The Time Program 9.1.2 If You Forget Your Password 9.1.3 The netpad Doesn’t Turn On/Off 9.1.4 How To Reset The netpad 9.1.5 Can’t Place The netpad In The Docking Station 9.2.1 Tips When Installing ActiveSync 9.2.2 Basic Troubleshooting For Your netpad 9.2.3 Basic Troubleshooting For Your PC 9.2.4 Device Conflicts Page 9.2.5 Fax/Modem On COM 1/2/3/4 9.2.6 Temp Folder Page 9.3.1 Basic Troubleshooting For Synchronization Problems 9.3.2 Other Things To Try SUPPORT SERVICES AND WORLDWIDE OFFICES A.1 Technical Support A.2 Product Repairs A.3 WORLDWIDE OFFICES A.3 W A.4 WORLDWIDE WEB A.4 W