Section 3
Troubleshooting
3.1
Problems After Installation
There are three basic types of installation problems that can cause your QLA2310F/2310FL HBA to function incorrectly: hardware problems, system configuration problems, and Fibre Channel problems. The following section provides itemized checklists to help you determine why your QLA2310F/2310FL HBA is not functioning.
3.2
Hardware Problem Checklist
■Are all of the circuit cards installed securely in the system?
■Are all of the cables securely connected to the correct connectors? Be sure that the FC cables that attach from the QLA2310F/2310FL HBA connectors to the device are connected correctly. For example, the optical transmit connector on the QLA2310F/2310FL HBA must be connected to the optical receive connector on the device. Some connectors require a firm push to ensure proper seating. An easy way to check for correct seating is to switch the connectors on either the QLA2310F/2310FL HBA or the device, then restart your system. If the BIOS is enabled, devices attached to the QLA2310F/2310FL HBA are displayed on the screen.
■Is the QLA2310F/2310FL HBA installed correctly in the PCI slot? Is it seated firmly in the slot? PCI and
■Check for interference due to nonstandard PCI connectors.
■Is the Fast!UTIL data rate setting correct? See the appropriate readme.txt file for information about setting the data rate.
■Are all external peripherals properly powered up? See the appropriate readme.txt file for information about displaying attached devices.
