Question 6: DVR is having problems with real-time images, such as bad image color or serious brightness distortion, why?

Answer:

If PAL and NTSC is not correctly selected on the BNC output, the images will be in black and white

DVR is not compatible with monitor

The video transmission distance is too far

The DVR color, brightness, etc. settings need to be adjusted

Question 7: Why don’t I have audio when monitoring?

Answer:

Check sound box or speaker functions. Also check for possible short circuit.

Audio source may be connected to the video channel. You can click to full-screen to check.

The main board of the DVR is defective

Question 8: Why don’t I have audio when playing back?

Answer:

Setting problem: open audio-video item

Check the audio to see if it is closed in playback interface

Question 9: Why is my System time not correct?

Answer:

Wrong setting or user did not click “Edit” to confirm

Battery is not connected properly

Battery is dead and needs to be changed

Question 10: Why does the “Stop recording” by the right mouse button not work?

Answer:

The “Stop recording” by the right mouse button is only suitable for Manual recording. It can’t stop recording when recording on a set schedule or on motion recording

Question 11: Why is Motion detection not working?

Answer:

The settings in the motion detection area is not correct

Sensitivity is too low

Question 12: Why is the USB device giving me a backup error?

Answer:

The data exceeds the capacity of backup device

The backup device is incompatible

The backup device is damaged

Question 13: Why does the Remote Control not work?

Answer:

The address of remote control is not correct

The distance of remote control is too far or the angle is too wide

Remote control batteries are low

Remote control is damaged or the front panel of DVR is damaged

Question 14: Why can’t I log in over the Internet?

Answer:

Please check the network to see if it is connected. Check if LINK or 100M LED is displayed on the front panel; use ping xxx.xxx.xxx.xxx (DVR IP) to check if the Internet is linked properly

Make sure you are running Windows XP, Vista, or Win7 operating system, and IE6.0-8.0 browser

ActiveX control has been blocked. Please manually install ActiveX control again

Please install DX8.1 and upgrade your video card driver

Question 15: Why is there is no picture or picture is not clear when you preview the recording or playback the recording via IE?

Answer:

If you access DVR by IE, please choose “Wan” in “web environment”

Please try “Close windows” by the right mouse button, and try “Open windows” again

Question 16: Why am I receiving a message indicating “other members are setting......”

when accessing my DVR settings through Internet Explorer?

Answer:

It probably means someone else is changing the settings of the DVR. Please check the DVR configuration interface or exit the DVR

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Q-See QS4474 user manual Question 11 Why is Motion detection not working?