Quadra-Fire 839-1390, 839-1460, SAPPH-D-CWL, SAPPH-D-CSB Symptom, Possible Cause, Corrective Action

	Symptom	Possible Cause	Corrective Action
3.	(Continued)	c. Defective valve.	Turn the valve knob to the ON position. Place the ON/OFF switch in the
			ON position. Check the millivolt meter at the thermopile terminals. The
			millivolt meter should read greater than 125mV. If the reading is accept-
			able, and if the burner does not come on, replace the gas valve.
		d. Plugged burner	Check the burner orifice for stoppage. Remove stoppage.
		orifice.
		e. Wall switch or	Follow the corrective action in Symptom and Possible Cause 1.a.
		wires are defective.	Check the switch and wiring. Replace where defective.
4.	Frequent pilot outage	a. Pilot flame may	Clean and adjust the pilot flame for maximum flame impingement on
problem.		be too high or too	thermocouple. Follow lighting instructions carefully.
		low, or blowing
		(high), causing safety
		pilot to drop out.
5.	The pilot and main	a. No LP in tank.	Check the LP (propane) tank. Refill the fuel tank.
burner extinguish while		b. Inner vent pipe	Check for proper vent connection at flue collar and all vent joints.
in operation.		leaking exhaust
		gases back into the
		system.
		c. Horizontal vent	The horizontal vent termination cap should slope down only enough to
		improperly pitched.	prevent any water from entering the appliance.
		d. Bad thermopile or	Replace if necessary.
		thermocouple.
		e. Improper vent cap	Check for proper installation and freedom from debris or blockage.
		installation.
6.	Glass soots.	a. Flame impinge-	Adjust the log set so that the flame does not excessively impinge on it.
		ment.	Check that logs are placed according to installation instructions.
		b. Improper shutter	Adjust the air shutter at the base of the burner.
		setting.
		c. Debris around	Inspect the opening at the base of the burner. NO MATERIAL SHOULD
		opening at base of	BE PLACED IN THIS OPENING.
		burner.
7.	Flame burns blue	a. Insufficient	Ensure that the vent termination cap is installed properly and free of
and lifts off burner.		oxygen being sup-	debris. Ensure that the vent system joints are tight and have no leaks.
		plied.	Ensure that no debris has been placed at the base of, or in the area of
			the air holes in the center of the base pan beneath the burner.
			Ensure that the glass is tightened properly on the appliance, particu-
			larly on top corners.

Page 42 Quadra-Fire · Sapphire · 250-7233F January 28, 2008