Quadra-Fire FG21SP-NG A. Troubleshooting, Symptoms, Possible Causes, Corrective Action

7 Troubleshooting

A. Troubleshooting

With proper installation and maintenance, your new decorative gas appliance should provide years of trouble-free service. If you do experience a problem, refer to the troubleshooting guide below. This guide will assist you or a qualified service technician in the diagnosis of problems and the corrective action to be taken.

Symptoms		Possible Causes	Corrective Action
1. A match or piezzo will not		A. Main gas shutoff valve is	1.	Make sure that the shutoff valve located on the
	light the pilot.	closed		incoming gas line is open.
		B. There is air in the gas line.	1. Light a match. Turn the valve knob to the “PILOT”
				position and depress. Keep the match near the pilot
				burner until it lights.
		C. The valve knob is in the	1.	Turn the valve knob to the “PILOT” position and
		“OFF” position.		depress. Keep the match near the pilot burner until it
				lights.
		D. The pilot orifice is plugged,	1.	This repair requires tools and some degree of
		not allowing gas to flow.		experience. Call a qualified service technician.
		E. There is no gas supply to	1.	Check the plumbing to ensure the fireplace has been
		the fireplace.		hooked up the gas supply line.
			2.	The propane tank is empty.
2.	The pilot lights, but	A. There is a weak pilot flame	1.	The pilot flame must engulf the thermocouple.
	will not stay lit after			Clean and/or adjust the pilot for maximum flame
	carefully following lighting			impingement on the thermocouple.
	instructions.
3.	The pilot is on, but there is	A. A blockage is preventing	1.	Inspect the burner orifice for obstruction. Call a
	no gas to the main burner;	gas flow.		qualified service technician.
	the valve knob is on.
		B. Defective valve.	1.	Replace the gas valve. Call a qualified service
				technician.

15 Quadra-Fire • Fogata Grande October 2006