Problem | Solution |
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Receiving calls | ■ Check that the phone is turned on. | |||||
| ■ Check that the ringer is loud enough. | |||||
| ■ Rotate or fully extend the appropriate | |||||
| antenna. |
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| ■ In Globalstar satellite mode, be sure | |||||
| that the satellite antenna has a clear | |||||
| view of the sky. |
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| ■ Check that you selected the correct | |||||
| service mode: |
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| Globalstar: Press and hold * |
| to | |||
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| display the mode menu, and press | |||||
| abc 2 | for Globalstar. |
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| Cellular: Press and hold | * |
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| display the mode menu, and press | |||||
| def 3 | for Digital or ghi 4 | for Analog. | |||
| ■ Remove all service providers from the | |||||
| Prohibited List (see Erasing from | |||||
| Prohibited List, page 48). |
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| ■ Check the signal strength indicator. | |||||
| ■ Check that the security module is | |||||
| properly installed. If the security | |||||
| module was removed, turn the phone | |||||
| off and on. |
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Losing calls | ■ In Globalstar satellite mode, be sure | |||||
| that your satellite antenna is pointing | |||||
| straight up when placed next to your | |||||
| head and when using the keypad or | |||||
| viewing the screen. |
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| ■ In Globalstar satellite mode, be sure | |||||
| that the satellite antenna has a clear | |||||
| view of the sky. |
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| ■ Rotate or fully extend the appropriate | |||||
| antenna. |
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| ■ Check the signal strength indicator. | |||||
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Remembering your lock code | ■ Contact your satellite or cellular | |||||
or PIN (personal | service provider for the lock code for | |||||
identification number) | the Security menu or phone lock | |||||
| feature. |
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| ■ Contact your cellular service provider | |||||
| for the PIN used to make analog calls. | |||||
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Troubleshooting
65