Troubleshooting | RCA 620, 608WL, 605 specification

Chapter 7

Troubleshooting

7 Troubleshooting

Introduction This chapter suggest solutions for problems you may encounter while installing or configuring y our SpeedTouch™.

If the suggestions do not resolve the problem, look at the support pages on http://

www.speedtouch.com/support or contact your service provider.

For Internet connection troubleshooting, refer to the provided Installation and

Setup Guide.

Topics In this chapter:

General SpeedTouch™ Troubleshooting

UPnP™ on Windows XP Systems

Reset to Factory Defaults

E-DOC-CTC-20051017-0151 v1.0	187

Image 197

RCA 620, 608WL, 605 manual Troubleshooting

Contents

SpeedTouch 605/608/608 WL/620 Page SpeedTouch 605/608 608 WL/620 Document Information CopyrightTrademarks Contents Basic Configuration Expert Configuration IP Router 121 Software Keys Contents About this User’s Guide Terminology Documentation and software updates About this User’s Guide Getting to know your SpeedTouch SpeedTouch LED Behaviour Indicator Description Name Colour State DSL Indicator Description Name LED Status Access Method Can be used to Accessing your SpeedTouch To access the SpeedTouch via the Web interface Access via the Web Interface For more information, see Quote site command on Access via CLITo access the SpeedTouch via the Command Line Interface CLI To start a Telnet session Select All Programs Accessories Command Prompt Open a Command Prompt window Access via FTP Use Command Common FTP commands Ftp quote site ip iplist Remote Assistance To access the SpeedTouch remotely To enable remote accessTo disable remote access Chapter Wired Ethernet Wireless Ethernet Local Network Setup For more information, see Device settings on Wired Ethernet Introduction Wireless client requirements Wireless Ethernet Wireless Basics Chapter Wireless Security on Connecting Wireless Clients for the First TimeWireless default settings Click Connect Anyway First-time association example Name Ssid Wireless Security Security disabled default Search for wireless devices taskWEP Wired-Equivalent Privacy WPA-PSK Wi-Fi Protected Access Pre-Shared Key Security issues Registering wireless clients Connecting Additional Wireless ClientsClick Configure Registering clients via Web pages Registering clients via the association button Wireless Distribution System WDS Extending the Range of Your Wirelstess Network Chapter Chapter SpeedTouch Internet Connectivity Dial-In ClientsWeb Pages Internet Gateway See 3.1 SpeedTouch Web Pages on page 31 to proceed If your computer runs You can use Monitoring your Internet connection SpeedTouch Web PagesIntroduction Starting an Internet session Terminating an Internet session Internet Gateway Device Control Agent Internet connection status Terminating an Internet session Basic and Expert Mode SpeedTouch documentation Basic Configuration Menu Language Bar Navigation Bar Notification Area Tasks Navigation Menu items Collapsing and expanding the menu Menu Language Bar Navigation Bar Notification Area Tasks SpeedTouch Broadband Connection Toolbox Office Network HomeSpeedTouch home SpeedTouch Information Configuration Event Logs Update Information SpeedTouch Easy Setup Restarting your RestartSpeedTouch Click Yes, restart my SpeedTouch. The SpeedTouch restarts Configuration Accessing the Backup & Restore Back up & RestoreSaving your current configuration Restoring a previously saved configuration Resetting the SpeedTouch factory defaults Reset to Factory Defaults Event Logs Indicator Description Updating the SpeedTouch system software Update Broadband Connection menu DSL Connection Internet ServicesBroadband Connection Click Check Connectivity Connectivity CheckPick a task list, click Check connectivity to the Internet DSL Connection Internet Services Broadband Connection menu, click Internet Services Internet Service SettingsAccessing the Internet Service Settings Overview Toolbox Terminating remote assistance Username PasswordEnabling Remote Assistance Game & Application Sharing Chapter Defined Games & Applications Accessing the Defined Games & Applications Configure Under Accessing the Game or Application Definition OverviewGame or Application Definition Game or Application Name you can Adding a Port Translation rule Creating a new game or application New Game or Application Web Site Filtering Allow access to a specific Web site Deny access to a specific Web siteRedirect a Web site Proceed as follows Allow is selected under Action for Unknown Sites Under Content Based Filtering you can Configure content based filtering settingsRedirecting all Web sites Click Redirect in the Action list Web Filtering Activation Accessing this page Proceed as followsWeb Filtering Activation Standard license activation Click Standard Accessing the Content Level Content LevelToolbox menu, click Web Site Filtering Click Configure Icon Description Content level creation Proceed as follows New Content LevelAccessing the New Content Level Chapter High FirewallMedium Standard Details of a security level Creating a new security level DisabledEditing a security level Proceed as follows Low Destination Interface and IP Address range Source Interface and IP Address range Intrusion Detection Dynamic DNS On the Dynamic DNS page, click Configure User Privileges User Management Chapter Toolbox menu, click User Management Edit UserEditing a user account Proceed as follows Change Default User page appears Change Default UserChanging the default user Add User Interfaces Office NetworkDevices Devices See 4.6.2 Device Settings on page 84 for more information Accessing the device settings Overview Device SettingsOffice Network menu, click Devices Connection Sharing Chapter Assigning the public IP address to a device Assign Public IP Device settings Wireless Device SettingsAccessing the wireless Point settings Access Point SettingsAccessing the Access Broadcast Network Name Allow multicast from Broadband NetworkAllow New Devices Encryption 128 bit, Alphanumeric 64 bit, Hexadecimal128 bit, Hexadecimal Select Use WPA-PSK Encryption For more information, see Allowing new wireless on Access control on the SpeedTouchNew stations are allowed automatically New stations are allowed via registration Information, see 4.6.4 Wireless Device Settings on Click Configure Pick a task list, click Configure WDS Configuring WDSPick a task list, click Scan for wireless Access Points Establishing a WDS connection Interfaces Assigning a new IP address to the SpeedTouch Interface Settings Office Network menu, click Interfaces Dhcp Pool Accessing the Dhcp PoolDhcp Pool Components of the Dhcp Pool Chapter Click Expert ConfigurationIP Router Connections 100 101 Diagnostics Easy SetupSystem Update SpeedTouch Services Easy Setup See 5.2.6 System Update on page 110 for more information Diagnostics DSL Line Info Configuration SystemSystem Information If result is Then Software Release Board Name Serial Number Product Code Product Name Connections If the status is Then Diagnostics Facility Severity Messages ConfigurationSyslog 109 See Upload system files on page 110 for more information System UpdateSystem configuration System Upgrade Manage configuration files System software version Switchtoanothersystem software versionUpload system software Proceed as follows Edit SpeedTouch service properties SpeedTouch ServicesView detailed SpeedTouch service information Service properties Edit SpeedTouch service properties Type Indicates a SpeedTouch service that Sntp Client Manual Sntp Modify ping test properties 9 SLA Delete the entry see Add/delete a traceroute test Modify traceroute test properties Modify traceroute test Add/delete a traceroute testProperties Traceroute tests and results Add-on IP Router Select Obtain an IP address automatically IP AddressesAdd/change an IP address Expressions Interface ServiceRelated expression Interface Expressions Properties table Adding an IP related expression Service Adding a service related expression TCP Ack class Classification Index ServiceName Label Adding an IP route To add an IP route IP Routing 5 RIP Configuration Interfaces Neighbours 6 NAT Creating a NAT template MappingGroup Type IP QoS Configuration Queues Meter Discard WFQ queue WeightPriority Wfq AckFilter PropagateDrop rate Mark rate # compliant # markedDrop action Mark action Routed PPPoA Routed PPPoERouted PPPoI Bridged Ethernet Phonebook QoS Book Interfaces Connection Service Name1 ATM Identifiers VPI and VCI Upper layer protocol Routing Other Routed PPPoECreating a Routed PPPoE connection entry Manually ModeAlways-On On-Demand Introduction Creating a Routed PPPoA connection entry Routed PPPoA 142 143 Availability Routed PPPoIIntroduction Creating a Routed 145 146 Vlan Bridged Ethernet 148 Vlan interface configuration Routed Ethernet Creating a new Routed Routed IPoAIPoA Ethernet Interface Generated IP routes PPTP-to-PPP Relay Virtual LAN Local Networking Managed SwitchWireless Activate server DhcpActivate verify first Activate trust client Address Client IDPool Used Secondary DNS Server Primary DNS Server Relay Interfaces Relay Config Requesting InitSelecting Bound 2 DNS Configuration Hostname Table Overview Managed Ethernet Switch Managed Switch 162 Wireless Rate Interoperability ModeOnly stations with correct Network name Ssid can connect Framebursting Channel Selection list, click auto Network Name broadcast Interoperability Mode Clear wireless interface enabled Enable/disable the wireless interfaceSelect Wireless interface enabled Security Mode settings Access Control settings Bits, Alphanumeric Select Security Level 1 WEPBits, Hexadecimal Select Security Level 2 WPA-PSK WPA Personal Select Security Level 2 WPA Scan for Other Networks Log Expressions onPolicy Policy Buttons Click Reset Flags EnableClick Customize Destination Interface 174 2 Log VPN Procedure ConfigurationLAN to LAN Remote Gateway Address Known as the starting page when Select VPN VPN Client Configuration procedureVPN Client Select VPN VPN Server SpeedTouch as VPN Server Configuration procedureVPN Server Certificates Advanced Debug Browse to Expert mode VPN Debug LoggingBrowse again to Expert mode VPN Debug Logging SIP PBX General Location Service Call Logging Call Screening 184 HowtoactivateaSoftware module Software Keys 186 Troubleshooting SpeedTouch does not work SpeedTouch unreachable General SpeedTouch TroubleshootingPoor SpeedTouch Performance LANLEDdoesnotlightup Make sure that Wired Ethernet Troubleshooting Not able to connect wireless clients Wireless Ethernet Troubleshooting Message Due to Upgrade Troubleshooting UPnP on Windows XP Systems Adding IGD Discovery and Control Software reset Hardware reset Resetting your SpeedTouch 195 196 Page Need more help?