Upgrade Troubleshooting, Message Due to | RCA 620, 608WL, 605

Chapter 7

Troubleshooting

7.1.3 Upgrade Troubleshooting

Error messages While upgrading your SpeedTouch™ via the Web pages, one of the following messages may appear:

Message	Due to

Failed to retrieve new software	The file does not exist,
version from the support site. Try	meaning there is no newer
again later.	software release.
	Loss of connectivity. Try again
	later.

	An internal error (switchover from
Could not install the new software	active to passive build failed, out of
version. If problem persists, contact	disk space,...) occurred. Try again
your help desk.	later. If the problem persists, contact
	your help desk.

E-DOC-CTC-20051017-0151 v1.0	191

Image 201

RCA 620, 608WL, 605 manual Upgrade Troubleshooting, Message Due to

Contents

SpeedTouch 605/608/608 WL/620 Page SpeedTouch 605/608 608 WL/620 Copyright TrademarksDocument Information Contents Basic Configuration Expert Configuration IP Router 121 Software Keys Contents About this User’s Guide Terminology Documentation and software updates About this User’s Guide Getting to know your SpeedTouch SpeedTouch LED Behaviour Indicator Description Name Colour State DSL Indicator Description Name LED Status Access Method Can be used to Accessing your SpeedTouch To access the SpeedTouch via the Web interface Access via the Web Interface Access via CLI To access the SpeedTouch via the Command Line Interface CLIFor more information, see Quote site command on To start a Telnet session Select All Programs Accessories Command Prompt Open a Command Prompt window Access via FTP Use Command Common FTP commands Ftp quote site ip iplist To access the SpeedTouch remotely To enable remote access To disable remote accessRemote Assistance Chapter Wired Ethernet Wireless Ethernet Local Network Setup For more information, see Device settings on Wired Ethernet Introduction Wireless client requirements Wireless Ethernet Wireless Basics Chapter Connecting Wireless Clients for the First Time Wireless default settingsWireless Security on Click Connect Anyway First-time association example Name Ssid Wireless Security Security disabled default Search for wireless devices taskWEP Wired-Equivalent Privacy WPA-PSK Wi-Fi Protected Access Pre-Shared Key Security issues Registering wireless clients Connecting Additional Wireless ClientsClick Configure Registering clients via Web pages Registering clients via the association button Wireless Distribution System WDS Extending the Range of Your Wirelstess Network Chapter Chapter SpeedTouch Internet Connectivity Dial-In ClientsWeb Pages Internet Gateway See 3.1 SpeedTouch Web Pages on page 31 to proceed If your computer runs You can use SpeedTouch Web Pages Introduction Starting an Internet sessionMonitoring your Internet connection Terminating an Internet session Internet Gateway Device Control Agent Internet connection status Terminating an Internet session Basic and Expert Mode SpeedTouch documentation Basic Configuration Menu Language Bar Navigation Bar Notification Area Tasks Navigation Menu items Collapsing and expanding the menu Menu Language Bar Navigation Bar Notification Area Tasks Home SpeedTouch homeSpeedTouch Broadband Connection Toolbox Office Network SpeedTouch Information Configuration Event Logs Update Information SpeedTouch Easy Setup Restarting your RestartSpeedTouch Click Yes, restart my SpeedTouch. The SpeedTouch restarts Configuration Accessing the Backup & Restore Back up & RestoreSaving your current configuration Restoring a previously saved configuration Resetting the SpeedTouch factory defaults Reset to Factory Defaults Event Logs Indicator Description Updating the SpeedTouch system software Update DSL Connection Internet Services Broadband ConnectionBroadband Connection menu Connectivity Check Pick a task list, click Check connectivity to the InternetClick Check Connectivity DSL Connection Internet Services Internet Service Settings Accessing the Internet Service Settings OverviewBroadband Connection menu, click Internet Services Toolbox Username Password Enabling Remote AssistanceTerminating remote assistance Game & Application Sharing Chapter Defined Games & Applications Accessing the Defined Games & Applications Configure Under Accessing the Game or Application Definition OverviewGame or Application Definition Game or Application Name you can Adding a Port Translation rule Creating a new game or application New Game or Application Web Site Filtering Allow access to a specific Web site Deny access to a specific Web siteRedirect a Web site Proceed as follows Allow is selected under Action for Unknown Sites Under Content Based Filtering you can Configure content based filtering settingsRedirecting all Web sites Click Redirect in the Action list Web Filtering Activation Accessing this page Proceed as followsWeb Filtering Activation Standard license activation Click Standard Accessing the Content Level Content LevelToolbox menu, click Web Site Filtering Click Configure Icon Description New Content Level Accessing the New Content LevelContent level creation Proceed as follows Chapter High FirewallMedium Standard Details of a security level Creating a new security level DisabledEditing a security level Proceed as follows Low Destination Interface and IP Address range Source Interface and IP Address range Intrusion Detection Dynamic DNS On the Dynamic DNS page, click Configure User Privileges User Management Chapter Edit User Editing a user account Proceed as followsToolbox menu, click User Management Change Default User Changing the default userChange Default User page appears Add User Office Network DevicesInterfaces Devices See 4.6.2 Device Settings on page 84 for more information Accessing the device settings Overview Device SettingsOffice Network menu, click Devices Connection Sharing Chapter Assigning the public IP address to a device Assign Public IP Wireless Device Settings Accessing the wirelessDevice settings Access Point Settings Accessing the AccessPoint settings Broadcast Network Name Allow multicast from Broadband NetworkAllow New Devices Encryption 128 bit, Alphanumeric 64 bit, Hexadecimal128 bit, Hexadecimal Select Use WPA-PSK Encryption For more information, see Allowing new wireless on Access control on the SpeedTouchNew stations are allowed automatically New stations are allowed via registration Information, see 4.6.4 Wireless Device Settings on Click Configure Pick a task list, click Configure WDS Configuring WDSPick a task list, click Scan for wireless Access Points Establishing a WDS connection Interfaces Assigning a new IP address to the SpeedTouch Interface Settings Dhcp Pool Accessing the Dhcp Pool Dhcp PoolOffice Network menu, click Interfaces Components of the Dhcp Pool Chapter Click Expert ConfigurationIP Router Connections 100 101 Diagnostics Easy SetupSystem Update SpeedTouch Services Easy Setup See 5.2.6 System Update on page 110 for more information Diagnostics DSL Line Info Configuration SystemSystem Information If result is Then Software Release Board Name Serial Number Product Code Product Name Connections If the status is Then Diagnostics Messages Configuration SyslogFacility Severity 109 System Update System configuration System UpgradeSee Upload system files on page 110 for more information Manage configuration files Switchtoanothersystem software version Upload system software Proceed as followsSystem software version SpeedTouch Services View detailed SpeedTouch service informationEdit SpeedTouch service properties Service properties Edit SpeedTouch service properties Type Indicates a SpeedTouch service that Sntp Client Manual Sntp Modify ping test properties 9 SLA Delete the entry see Add/delete a traceroute test Modify traceroute test properties Modify traceroute test Add/delete a traceroute testProperties Traceroute tests and results Add-on IP Router IP Addresses Add/change an IP addressSelect Obtain an IP address automatically Expressions Interface ServiceRelated expression Interface Expressions Properties table Adding an IP related expression Service Adding a service related expression TCP Ack class Classification Index ServiceName Label Adding an IP route To add an IP route IP Routing 5 RIP Configuration Interfaces Neighbours 6 NAT Creating a NAT template MappingGroup Type IP QoS Configuration Queues Meter Discard WFQ queue WeightPriority Wfq AckFilter PropagateDrop rate Mark rate # compliant # markedDrop action Mark action Routed PPPoA Routed PPPoERouted PPPoI Bridged Ethernet Connection Service Name 1 ATMPhonebook QoS Book Interfaces Identifiers VPI and VCI Upper layer protocol Routed PPPoE Creating a Routed PPPoE connection entryRouting Other Manually ModeAlways-On On-Demand Introduction Creating a Routed PPPoA connection entry Routed PPPoA 142 143 Availability Routed PPPoIIntroduction Creating a Routed 145 146 Vlan Bridged Ethernet 148 Vlan interface configuration Routed Ethernet Creating a new Routed Routed IPoAIPoA Ethernet Interface Generated IP routes PPTP-to-PPP Relay Virtual LAN Managed Switch WirelessLocal Networking Activate server DhcpActivate verify first Activate trust client Address Client IDPool Used Secondary DNS Server Primary DNS Server Relay Interfaces Relay Config Requesting InitSelecting Bound 2 DNS Configuration Hostname Table Overview Managed Ethernet Switch Managed Switch 162 Wireless Rate Interoperability ModeOnly stations with correct Network name Ssid can connect Framebursting Channel Selection list, click auto Network Name broadcast Interoperability Mode Clear wireless interface enabled Enable/disable the wireless interfaceSelect Wireless interface enabled Security Mode settings Access Control settings Bits, Alphanumeric Select Security Level 1 WEPBits, Hexadecimal Select Security Level 2 WPA-PSK WPA Personal Select Security Level 2 WPA Scan for Other Networks Expressions on PolicyLog Policy Buttons Click Reset Flags EnableClick Customize Destination Interface 174 2 Log VPN Procedure ConfigurationLAN to LAN Remote Gateway Address Known as the starting page when Configuration procedure VPN ClientSelect VPN VPN Client SpeedTouch as VPN Server Configuration procedure VPN ServerSelect VPN VPN Server Certificates Advanced Browse to Expert mode VPN Debug Logging Browse again to Expert mode VPN Debug LoggingDebug SIP PBX General Location Service Call Logging Call Screening 184 HowtoactivateaSoftware module Software Keys 186 Troubleshooting SpeedTouch does not work SpeedTouch unreachable General SpeedTouch TroubleshootingPoor SpeedTouch Performance LANLEDdoesnotlightup Make sure that Wired Ethernet Troubleshooting Not able to connect wireless clients Wireless Ethernet Troubleshooting Message Due to Upgrade Troubleshooting UPnP on Windows XP Systems Adding IGD Discovery and Control Software reset Hardware reset Resetting your SpeedTouch 195 196 Page Need more help?