Enabling Remote Assistance, Terminating remote assistance | RCA 608

Chapter 4

Basic Configuration

4.5.1 Remote Assistance

Enabling Remote Assistance

The Remote Assistance page allows you to make your SpeedTouch™ accessible for remote support.

If you want to enable remote assistance, you must be connected to the ! Internet.

Proceed as follows to use remote assistance:

1If necessary, type a password in the Password box.

2Click Enable Remote Assistance.

3Pass the information listed under:

URL

Username

Password

Terminating remote assistance

to your technical support, in order for them to be able to access your SpeedTouch™.

Once the technical support is connected, no other connections can be made.

The remote assistance session ends:

if the technical support disables remote assistance. after 20 minutes of inactivity.

after restarting your SpeedTouch™.

58	E-DOC-CTC-20051017-0151 v1.0

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RCA 620, 608WL, 605 manual Enabling Remote Assistance, Terminating remote assistance, Username Password

Contents

SpeedTouch 605/608/608 WL/620 Page SpeedTouch 605/608 608 WL/620 Document Information CopyrightTrademarks Contents Basic Configuration Expert Configuration IP Router 121 Software Keys Contents Terminology Documentation and software updates About this User’s Guide About this User’s Guide Getting to know your SpeedTouch Indicator Description Name Colour State SpeedTouch LED Behaviour Indicator Description Name LED Status DSL Accessing your SpeedTouch Access Method Can be used to Access via the Web Interface To access the SpeedTouch via the Web interface For more information, see Quote site command on Access via CLITo access the SpeedTouch via the Command Line Interface CLI Select All Programs Accessories Command Prompt To start a Telnet session Access via FTP Open a Command Prompt window Common FTP commands Use Command Ftp quote site ip iplist Remote Assistance To access the SpeedTouch remotely To enable remote accessTo disable remote access Chapter Local Network Setup Wired Ethernet Wireless Ethernet Wired Ethernet For more information, see Device settings on Wireless Ethernet Introduction Wireless client requirements Wireless Basics Chapter Wireless Security on Connecting Wireless Clients for the First TimeWireless default settings First-time association example Click Connect Anyway Wireless Security Name Ssid Search for wireless devices task Security disabled defaultWEP Wired-Equivalent Privacy WPA-PSK Wi-Fi Protected Access Pre-Shared Key Connecting Additional Wireless Clients Security issues Registering wireless clientsClick Configure Registering clients via Web pages Registering clients via the association button Extending the Range of Your Wirelstess Network Wireless Distribution System WDS Chapter Chapter Internet Connectivity Dial-In Clients SpeedTouchWeb Pages Internet Gateway If your computer runs You can use See 3.1 SpeedTouch Web Pages on page 31 to proceed Monitoring your Internet connection SpeedTouch Web PagesIntroduction Starting an Internet session Terminating an Internet session Internet Gateway Device Control Agent Internet connection status Terminating an Internet session Basic Configuration Basic and Expert Mode SpeedTouch documentation Navigation Menu Language Bar Navigation Bar Notification Area Tasks Menu Menu items Collapsing and expanding the menu Language Bar Navigation Bar Notification Area Tasks SpeedTouch Broadband Connection Toolbox Office Network HomeSpeedTouch home Information Configuration Event Logs Update SpeedTouch Information SpeedTouch Easy Setup Restart Restarting yourSpeedTouch Click Yes, restart my SpeedTouch. The SpeedTouch restarts Configuration Back up & Restore Accessing the Backup & RestoreSaving your current configuration Restoring a previously saved configuration Reset to Factory Defaults Resetting the SpeedTouch factory defaults Indicator Description Event Logs Update Updating the SpeedTouch system software Broadband Connection menu DSL Connection Internet ServicesBroadband Connection Click Check Connectivity Connectivity CheckPick a task list, click Check connectivity to the Internet DSL Connection Internet Services Broadband Connection menu, click Internet Services Internet Service SettingsAccessing the Internet Service Settings Overview Toolbox Terminating remote assistance Username PasswordEnabling Remote Assistance Game & Application Sharing Chapter Accessing the Defined Games & Applications Defined Games & Applications Accessing the Game or Application Definition Overview Configure UnderGame or Application Definition Game or Application Name you can Adding a Port Translation rule New Game or Application Creating a new game or application Web Site Filtering Deny access to a specific Web site Allow access to a specific Web siteRedirect a Web site Proceed as follows Allow is selected under Action for Unknown Sites Configure content based filtering settings Under Content Based Filtering you canRedirecting all Web sites Click Redirect in the Action list Accessing this page Proceed as follows Web Filtering ActivationWeb Filtering Activation Standard license activation Click Standard Content Level Accessing the Content LevelToolbox menu, click Web Site Filtering Click Configure Icon Description Content level creation Proceed as follows New Content LevelAccessing the New Content Level Chapter Firewall HighMedium Standard Disabled Details of a security level Creating a new security levelEditing a security level Proceed as follows Low Source Interface and IP Address range Destination Interface and IP Address range Intrusion Detection On the Dynamic DNS page, click Configure Dynamic DNS User Management User Privileges Chapter Toolbox menu, click User Management Edit UserEditing a user account Proceed as follows Change Default User page appears Change Default UserChanging the default user Add User Interfaces Office NetworkDevices See 4.6.2 Device Settings on page 84 for more information Devices Device Settings Accessing the device settings OverviewOffice Network menu, click Devices Connection Sharing Chapter Assign Public IP Assigning the public IP address to a device Device settings Wireless Device SettingsAccessing the wireless Point settings Access Point SettingsAccessing the Access Allow multicast from Broadband Network Broadcast Network NameAllow New Devices Encryption 64 bit, Hexadecimal 128 bit, Alphanumeric128 bit, Hexadecimal Select Use WPA-PSK Encryption Access control on the SpeedTouch For more information, see Allowing new wireless onNew stations are allowed automatically New stations are allowed via registration Information, see 4.6.4 Wireless Device Settings on Configuring WDS Click Configure Pick a task list, click Configure WDSPick a task list, click Scan for wireless Access Points Establishing a WDS connection Interfaces Interface Settings Assigning a new IP address to the SpeedTouch Office Network menu, click Interfaces Dhcp Pool Accessing the Dhcp PoolDhcp Pool Components of the Dhcp Pool Chapter Expert Configuration ClickIP Router Connections 100 101 Easy Setup DiagnosticsSystem Update SpeedTouch Services Easy Setup Diagnostics DSL Line Info Configuration System See 5.2.6 System Update on page 110 for more informationSystem Information If result is Then Product Name Software Release Board Name Serial Number Product Code Connections Diagnostics If the status is Then Facility Severity Messages ConfigurationSyslog 109 See Upload system files on page 110 for more information System UpdateSystem configuration System Upgrade Manage configuration files System software version Switchtoanothersystem software versionUpload system software Proceed as follows Edit SpeedTouch service properties SpeedTouch ServicesView detailed SpeedTouch service information Edit SpeedTouch service properties Service properties Type Indicates a SpeedTouch service that Sntp Sntp Client Manual 9 SLA Modify ping test properties Modify traceroute test properties Delete the entry see Add/delete a traceroute test Add/delete a traceroute test Modify traceroute testProperties Traceroute tests and results Add-on IP Router Select Obtain an IP address automatically IP AddressesAdd/change an IP address Interface Service ExpressionsRelated expression Interface Expressions Properties table Service Adding a service related expression Adding an IP related expression Classification TCP Ack class Service IndexName Label IP Routing Adding an IP route To add an IP route Configuration Interfaces Neighbours 5 RIP 6 NAT Mapping Creating a NAT templateGroup Type Configuration Queues Meter IP QoS WFQ queue Weight DiscardPriority Wfq Propagate AckFilterDrop rate Mark rate # marked # compliantDrop action Mark action Routed PPPoE Routed PPPoARouted PPPoI Bridged Ethernet Phonebook QoS Book Interfaces Connection Service Name1 ATM Identifiers VPI and VCI Upper layer protocol Routing Other Routed PPPoECreating a Routed PPPoE connection entry Mode ManuallyAlways-On On-Demand Routed PPPoA Introduction Creating a Routed PPPoA connection entry 142 143 Routed PPPoI AvailabilityIntroduction Creating a Routed 145 146 Bridged Ethernet Vlan 148 Vlan interface configuration Routed Ethernet Routed IPoA Creating a new RoutedIPoA Ethernet Interface Generated IP routes PPTP-to-PPP Relay Virtual LAN Local Networking Managed SwitchWireless Dhcp Activate serverActivate verify first Activate trust client Client ID AddressPool Used Primary DNS Server Secondary DNS Server Relay Config Relay Interfaces Init RequestingSelecting Bound Configuration Hostname Table 2 DNS Managed Switch Overview Managed Ethernet Switch 162 Wireless Interoperability Mode RateOnly stations with correct Network name Ssid can connect Framebursting Network Name broadcast Interoperability Mode Channel Selection list, click auto Enable/disable the wireless interface Clear wireless interface enabledSelect Wireless interface enabled Security Mode settings Access Control settings Select Security Level 1 WEP Bits, AlphanumericBits, Hexadecimal Select Security Level 2 WPA-PSK WPA Personal Select Security Level 2 WPA Scan for Other Networks Log Expressions onPolicy Policy Buttons Click Flags Enable ResetClick Customize Destination Interface 174 2 Log VPN Configuration ProcedureLAN to LAN Remote Gateway Address Known as the starting page when Select VPN VPN Client Configuration procedureVPN Client Select VPN VPN Server SpeedTouch as VPN Server Configuration procedureVPN Server Certificates Advanced Debug Browse to Expert mode VPN Debug LoggingBrowse again to Expert mode VPN Debug Logging General Location Service Call Logging Call Screening SIP PBX 184 Software Keys HowtoactivateaSoftware module 186 Troubleshooting General SpeedTouch Troubleshooting SpeedTouch does not work SpeedTouch unreachablePoor SpeedTouch Performance Wired Ethernet Troubleshooting LANLEDdoesnotlightup Make sure that Wireless Ethernet Troubleshooting Not able to connect wireless clients Upgrade Troubleshooting Message Due to UPnP on Windows XP Systems Adding IGD Discovery and Control Resetting your SpeedTouch Software reset Hardware reset 195 196 Page Need more help?