196 | RCA 608WL, 620, 605 instruction

Chapter 7

Troubleshooting

196	E-DOC-CTC-20051017-0151 v1.0

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RCA 608WL, 620, 605 manual 196

Contents

SpeedTouch 605/608/608 WL/620 Page SpeedTouch 605/608 608 WL/620 Document Information CopyrightTrademarks Contents Basic Configuration Expert Configuration IP Router 121 Software Keys Contents Terminology Documentation and software updates About this User’s Guide About this User’s Guide Getting to know your SpeedTouch Indicator Description Name Colour State SpeedTouch LED Behaviour Indicator Description Name LED Status DSL Accessing your SpeedTouch Access Method Can be used to Access via the Web Interface To access the SpeedTouch via the Web interface For more information, see Quote site command on Access via CLITo access the SpeedTouch via the Command Line Interface CLI Select All Programs Accessories Command Prompt To start a Telnet session Access via FTP Open a Command Prompt window Common FTP commands Use Command Ftp quote site ip iplist Remote Assistance To access the SpeedTouch remotely To enable remote accessTo disable remote access Chapter Local Network Setup Wired Ethernet Wireless Ethernet Wired Ethernet For more information, see Device settings on Wireless Ethernet Introduction Wireless client requirements Wireless Basics Chapter Wireless Security on Connecting Wireless Clients for the First TimeWireless default settings First-time association example Click Connect Anyway Wireless Security Name Ssid WEP Wired-Equivalent Privacy Search for wireless devices taskSecurity disabled default WPA-PSK Wi-Fi Protected Access Pre-Shared Key Click Configure Connecting Additional Wireless ClientsSecurity issues Registering wireless clients Registering clients via Web pages Registering clients via the association button Extending the Range of Your Wirelstess Network Wireless Distribution System WDS Chapter Chapter Web Pages Internet Connectivity Dial-In ClientsSpeedTouch Internet Gateway If your computer runs You can use See 3.1 SpeedTouch Web Pages on page 31 to proceed Monitoring your Internet connection SpeedTouch Web PagesIntroduction Starting an Internet session Terminating an Internet session Internet Gateway Device Control Agent Internet connection status Terminating an Internet session Basic Configuration Basic and Expert Mode SpeedTouch documentation Navigation Menu Language Bar Navigation Bar Notification Area Tasks Menu Menu items Collapsing and expanding the menu Language Bar Navigation Bar Notification Area Tasks SpeedTouch Broadband Connection Toolbox Office Network HomeSpeedTouch home Information Configuration Event Logs Update SpeedTouch Information SpeedTouch Easy Setup SpeedTouch RestartRestarting your Click Yes, restart my SpeedTouch. The SpeedTouch restarts Configuration Saving your current configuration Back up & RestoreAccessing the Backup & Restore Restoring a previously saved configuration Reset to Factory Defaults Resetting the SpeedTouch factory defaults Indicator Description Event Logs Update Updating the SpeedTouch system software Broadband Connection menu DSL Connection Internet ServicesBroadband Connection Click Check Connectivity Connectivity CheckPick a task list, click Check connectivity to the Internet DSL Connection Internet Services Broadband Connection menu, click Internet Services Internet Service SettingsAccessing the Internet Service Settings Overview Toolbox Terminating remote assistance Username PasswordEnabling Remote Assistance Game & Application Sharing Chapter Accessing the Defined Games & Applications Defined Games & Applications Game or Application Definition Accessing the Game or Application Definition OverviewConfigure Under Game or Application Name you can Adding a Port Translation rule New Game or Application Creating a new game or application Web Site Filtering Redirect a Web site Proceed as follows Deny access to a specific Web siteAllow access to a specific Web site Allow is selected under Action for Unknown Sites Redirecting all Web sites Configure content based filtering settingsUnder Content Based Filtering you can Click Redirect in the Action list Web Filtering Activation Standard license activation Accessing this page Proceed as followsWeb Filtering Activation Click Standard Toolbox menu, click Web Site Filtering Click Configure Content LevelAccessing the Content Level Icon Description Content level creation Proceed as follows New Content LevelAccessing the New Content Level Chapter Medium FirewallHigh Standard Editing a security level Proceed as follows DisabledDetails of a security level Creating a new security level Low Source Interface and IP Address range Destination Interface and IP Address range Intrusion Detection On the Dynamic DNS page, click Configure Dynamic DNS User Management User Privileges Chapter Toolbox menu, click User Management Edit UserEditing a user account Proceed as follows Change Default User page appears Change Default UserChanging the default user Add User Interfaces Office NetworkDevices See 4.6.2 Device Settings on page 84 for more information Devices Office Network menu, click Devices Device SettingsAccessing the device settings Overview Connection Sharing Chapter Assign Public IP Assigning the public IP address to a device Device settings Wireless Device SettingsAccessing the wireless Point settings Access Point SettingsAccessing the Access Allow New Devices Allow multicast from Broadband NetworkBroadcast Network Name Encryption 128 bit, Hexadecimal 64 bit, Hexadecimal128 bit, Alphanumeric Select Use WPA-PSK Encryption New stations are allowed automatically Access control on the SpeedTouchFor more information, see Allowing new wireless on New stations are allowed via registration Information, see 4.6.4 Wireless Device Settings on Pick a task list, click Scan for wireless Access Points Configuring WDSClick Configure Pick a task list, click Configure WDS Establishing a WDS connection Interfaces Interface Settings Assigning a new IP address to the SpeedTouch Office Network menu, click Interfaces Dhcp Pool Accessing the Dhcp PoolDhcp Pool Components of the Dhcp Pool Chapter IP Router Expert ConfigurationClick Connections 100 101 System Update Easy SetupDiagnostics SpeedTouch Services Easy Setup System Information Diagnostics DSL Line Info Configuration SystemSee 5.2.6 System Update on page 110 for more information If result is Then Product Name Software Release Board Name Serial Number Product Code Connections Diagnostics If the status is Then Facility Severity Messages ConfigurationSyslog 109 See Upload system files on page 110 for more information System UpdateSystem configuration System Upgrade Manage configuration files System software version Switchtoanothersystem software versionUpload system software Proceed as follows Edit SpeedTouch service properties SpeedTouch ServicesView detailed SpeedTouch service information Edit SpeedTouch service properties Service properties Type Indicates a SpeedTouch service that Sntp Sntp Client Manual 9 SLA Modify ping test properties Modify traceroute test properties Delete the entry see Add/delete a traceroute test Properties Add/delete a traceroute testModify traceroute test Traceroute tests and results Add-on IP Router Select Obtain an IP address automatically IP AddressesAdd/change an IP address Related expression Interface ServiceExpressions Interface Expressions Properties table Service Adding a service related expression Adding an IP related expression Classification TCP Ack class Name ServiceIndex Label IP Routing Adding an IP route To add an IP route Configuration Interfaces Neighbours 5 RIP 6 NAT Group MappingCreating a NAT template Type Configuration Queues Meter IP QoS Priority WFQ queue WeightDiscard Wfq Drop rate PropagateAckFilter Mark rate Drop action # marked# compliant Mark action Routed PPPoI Routed PPPoERouted PPPoA Bridged Ethernet Phonebook QoS Book Interfaces Connection Service Name1 ATM Identifiers VPI and VCI Upper layer protocol Routing Other Routed PPPoECreating a Routed PPPoE connection entry Always-On ModeManually On-Demand Routed PPPoA Introduction Creating a Routed PPPoA connection entry 142 143 Introduction Routed PPPoIAvailability Creating a Routed 145 146 Bridged Ethernet Vlan 148 Vlan interface configuration Routed Ethernet IPoA Ethernet Interface Routed IPoACreating a new Routed Generated IP routes PPTP-to-PPP Relay Virtual LAN Local Networking Managed SwitchWireless Activate verify first DhcpActivate server Activate trust client Pool Client IDAddress Used Primary DNS Server Secondary DNS Server Relay Config Relay Interfaces Selecting InitRequesting Bound Configuration Hostname Table 2 DNS Managed Switch Overview Managed Ethernet Switch 162 Wireless Only stations with correct Network name Ssid can connect Interoperability ModeRate Framebursting Network Name broadcast Interoperability Mode Channel Selection list, click auto Select Wireless interface enabled Enable/disable the wireless interfaceClear wireless interface enabled Security Mode settings Access Control settings Bits, Hexadecimal Select Security Level 1 WEPBits, Alphanumeric Select Security Level 2 WPA-PSK WPA Personal Select Security Level 2 WPA Scan for Other Networks Log Expressions onPolicy Policy Buttons Click Click Customize Flags EnableReset Destination Interface 174 2 Log VPN LAN to LAN ConfigurationProcedure Remote Gateway Address Known as the starting page when Select VPN VPN Client Configuration procedureVPN Client Select VPN VPN Server SpeedTouch as VPN Server Configuration procedureVPN Server Certificates Advanced Debug Browse to Expert mode VPN Debug LoggingBrowse again to Expert mode VPN Debug Logging General Location Service Call Logging Call Screening SIP PBX 184 Software Keys HowtoactivateaSoftware module 186 Troubleshooting Poor SpeedTouch General SpeedTouch TroubleshootingSpeedTouch does not work SpeedTouch unreachable Performance Wired Ethernet Troubleshooting LANLEDdoesnotlightup Make sure that Wireless Ethernet Troubleshooting Not able to connect wireless clients Upgrade Troubleshooting Message Due to UPnP on Windows XP Systems Adding IGD Discovery and Control Resetting your SpeedTouch Software reset Hardware reset 195 196 Page Need more help?