Chapter 6

Troubleshooting

6.1 General SpeedTouch™ Troubleshooting

SpeedTouch™ does not work

SpeedTouch™ unreachable

If none of the LEDs light up, make sure that:

The SpeedTouch™ is plugged into a power socket outlet.

You are using the correct power supply for your SpeedTouch™ device.

The power requirements for your SpeedTouch™ are clearly indicated on the identification label on the bottom of the SpeedTouch™.

The SpeedTouch™ is turned on via the push button at the back panel.

If your SpeedTouch™ is cannot be reached due to misconfiguration, you might consider a hardware reset to factory defaults as described in “6.4 Reset to Factory Defaults” on page 122.

!

However, note that resetting the SpeedTouch™ to its factory settings will

revoke all the changes you made to the configuration.

Poor SpeedTouch™

Make sure that the SpeedTouch™ is installed and configured as instructed in the

performance

Installation and Setup Guide or as instructed by the Service Provider.

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