Chapter 5
SpeedTouch™ Web Interface
5.5.1 Remote Assistance
Enabling Remote Assistance
The Remote Assistance page allows you to make your SpeedTouch™ accessible for remote support.
If you want to enable remote assistance, you must be connected to the ! Internet.
Proceed as follows to use remote assistance:
1If necessary, type a password in the Password box.
2Click Enable Remote Assistance.
3Pass the information listed under:
URL
Username
Password
Terminating remote assistance
to your technical support, in order for them to be able to access your SpeedTouch™.
Once the technical support is connected, no other connections can be made.
The remote assistance session ends:
if the technical support disables remote assistance. after 20 minutes of inactivity.
after restarting your SpeedTouch™.
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