WARRANTY
Regency fireplace products are designed with reliability and simplicity in mind. In addition, our internal Quality Assur- ance Team carefully inspects each unit thoroughly before it leaves our door. Regency Industries Ltd. is pleased to extend this limited lifetime warranty to the original purchaser of a Regency Product.
The Warranty: Lifetime
Covered under the agreement are the following components: Combustion chamber, heat exchanger, burner tubes, logs, embers,glass(thermalbreakage)andallgoldplating(against defective manufacture).
The above will be covered for parts and labour for the first five years and parts only thereafter.
Electrical components such as blowers, switches, wiring, thermodiscs, remote control, thermopiles, thermocouples and gas valves are covered for one year from the date of purchase.
Conditions:
All installations must be performed by an authorised gas fitter and installed according to all applicable local and national codes. Also, all service work must be carried out by an authorised gas service person. It is the responsibility of the installer to ensure that the appliance is firing as per rating plate. Any part or parts of this unit which in our judgement show evidence of such defect will be repaired or replaced at Regency's option, through an accredited distributor or agent provided that the defective part be returned to the distributor or agent Transportation Prepaid, if requested. In areas where there is not an approved service agent or the closest approved service agent is situated more than
Exclusions:
This limited Lifetime Warranty does not extend to or include paint, door or glass gasketing or trim. It does not cover installation and operational related problems such as over- firing, downdrafts or spillage caused by environmental con- ditions, nearby trees, buildings, hilltops, mountains, inade- quate flueing or ventilation, excessive offsets, negative air pressures caused by insufficient make up air, mechanical systems such as furnaces, fans, clothes dryers etc.
The warranty does not extend to any part or parts which show evidence of misuse or abuse, neglect, accident or lack of maintenance.
Products made by other manufacturers and used in conjunc- tion with the operation of this appliance without authorization from Regency, may nullify your warranty on this product.
Regency Industries Ltd., shall in no event be liable for any special, indirect consequential damages of any nature whatsoever which are in excess of the original purchase price of the product. Any alteration to the unit which causes sooting or carboning that results in damage to the exterior facia is not the responsibility of Regency Industries Ltd.
General:
It is essential that all submitted claims provide all of the necessary information including purchase date, serial #, type of unit and part or parts requested.
DISTRIBUTORS: | Western Australia | Eastern Australia |
| AUSTRALIAN HEATING DISTRIBUTORS | FIREPLACE PRODUCTS AUSTRALIA PTY. LTD. |
| 31 CLUNE STREET | |
| BAYSWATER, WA 6053 | DANDENONG, VIC 3175 |
SERVICE AGENTS: | HEARTH HOUSE SERVICE |
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| 31 CLUNE STREET |
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| BAYSWATER, WA 6053 |
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NOTE: PLEASE RETAIN YOUR INVOICE AS PROOF OF PURCHASE FOR WARRANTY VERIFICATION
INCORRECT INSTALLATION OR GAS PRESSURE SETTINGS ARE NOT COVERED BY WARRANTY
A SERVICE OR CALLOUT FEE WILL BE CHARGED IN THESE CIRCUMSTANCES.
Regency | 27 |
