Roberts Radio WM201 manual Troubleshooting

Troubleshooting

If you experience any trouble with your Internet radio, then you may find it useful to visit the help section on our web site at

http://www.robertsradio.co.uk/pages/wm201_faq.htm

or on Reciva's website at

http://www.reciva.com

If you have difficulty connecting the radio to your wireless network, some of these steps may help to resolve the problem:

1.Confirm that a Wi-Fi connected PC can access the Internet (i.e. can browse the web) using the same network.

2.Check that a DHCP server is available, or that you have configured a static IP address on the radio. You can configure a static IP address on the radio using the menu item ‘Configure -> Network Config -> Edit Config’, and then select ‘No’ for ‘Auto (DHCP)’.

3.Check that your network’s firewall is not blocking any outgoing ports. As a minimum, the radio needs access to UDP and TCP ports 80, 554, 1755, 5000 and 7070. The use of Windows Shares requires access to UDP and TCP ports 135 - 139 and 445. Windows Media Player 11 will allocate a port number for UPnP media sharing and will configure Microsoft's Windows built-in firewall appropriately. Other firewall software may require configration for UPnP or to allow particular IP addresses to have trusted access.

4.Check that your access point does not restrict connections to particular MAC addresses. You can view the radio’s MAC address using the menu item 'Configure -> Network Config -> View Config -> MAC address'. Note that the WM-201 radio has both wired and wireless MAC addresses.

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