RuncoCare Claim Procedure

In the event of a product defect, please follow the warranty claim procedure provided below:

1.The Customer is required to contact a Runco dealer or Runco Technical Support via E-mail at support@runco.com or via phone at (toll free) 800-23RUNCO(800-237-8626). If the customer is located outside North America, call +3589 4200 554 in Europe for product service.

2.Be prepared to provide the date of purchase, the place of purchase, serial number, product model number, description of the problem and troubleshooting steps already attempted.

3.Runco Technical Support staff will attempt to correct any minor issues that may be causing the problem. If Runco is unable to fix the problem to the customer’s satisfaction, Runco will issue a Return Material Authorization (RMA) if it is determined that the claim was made within the coverage period of the Standard Limited Warranty.

4.The customer will need to return the defective product to the Runco repair depot location specified by the Runco technical support representative. The customer will need to properly package the defective product, consisting of the product only, and not include any accessories (e.g., cables, remotes, carrying cases, lens, lens cap and other peripherals) and return it to the Runco repair depot specified by the technical support representative. It is the customer’s responsibility to properly package the hardware, include all appropriate materials, and return it to the location specified by the Runco technical support department. The customer will need to address and resolve any shipping damage claims directly with the shipping company.

5.The customer is responsible for providing a suitable box to ship the defective product to an authorized Runco repair depot. Boxes may be purchased from a Runco technical support representative.

6.The customer is responsible for paying freight charges to ship the defective product to an authorized Runco repair depot.

7.Runco will pay freight charges to return the repaired/replacement product to the customer from the Runco repair depot.

8.Once an RMA has been created, the customer may contact serviceorders@runco.com for follow-up questions or confirmation status of the claim process.

Warranty Exclusions

This RuncoCare Standard Limited Warranty does not include or is limited by the following:

1.Products not purchased from an authorized Runco dealer

2.Rental costs incurred by the customer in the event of product defect or failure

3.Any product with a defaced, modified, or removed serial number

4.Damage, deterioration, or malfunction resulting from:

a Accident, abuse, misuse, neglect, improper ventilation, fire, water, disaster, lightning, or other acts of nature, smoke exposure (cigarette or otherwise), unauthorized product modification (including use of an unauthorized mount), or failure to follow instructions supplied with the product

b Repair or attempted repair by anyone not authorized by Runco c Any damage to the product due to shipment

d Removal or installation of the product

e Causes external to the product, such as electric power fluctuations or failure f Use of supplies or parts not meeting Runco’s specifications

g Normal wear and tear

h Expected lamp degradation and normal decrease in lamp output over a period of time or as the lamp is consumed i Customer caused defects, including but not limited to, scratched/defaced/altered plastics

iv

PlasmaWall XP Series Installation/Operation Manual

Page 3 Page 5
Page 4
Image 4
Runco XP-50DHD, XP-103DHD, XP-OPAL65DHD, XP-OPAL50DHD operation manual RuncoCare Claim Procedure
Page 3 Page 5

XP-OPAL65DHD, XP-OPAL50DHD, XP-50DHD, XP-103DHD specifications

Runco, a pioneer in the field of high-end home theater projectors, has gained a reputation for producing top-tier models that deliver exceptional picture quality and advanced features. Among their notable offerings are the XP-50DHD, XP-OPAL65DHD, XP-OPAL50DHD, and XP-103DHD projectors. Each model showcases Runco's commitment to home cinema excellence through cutting-edge technologies and design.

The Runco XP-50DHD is recognized for its impressive 50-inch display, featuring a native 1080p resolution that ensures sharp and vivid images. This model employs Runco's proprietary InfiniLight technology, providing an intense contrast ratio and remarkable black levels. With Faroudja DCDi Cinema processing, the XP-50DHD excels in scaling lower-resolution content to Full HD, enhancing the viewing experience by eliminating noise and artifacts.

The XP-OPAL65DHD takes performance a step further with a larger 65-inch display and an advanced color management system. This projector incorporates Runco's HDFury technology, allowing for dynamic color management and precise calibration. The result is stunningly accurate color reproduction, making it ideal for home theater enthusiasts who demand the best in color fidelity. Furthermore, the XP-OPAL65DHD supports a wide array of input formats, from traditional HD to 4K, making it versatile enough to handle various content types.

Similarly, the XP-OPAL50DHD offers a 50-inch screen but stands out with its ultra-high-performance optical design. Its advanced lens technology ensures minimal distortion and uniform brightness across the entire image. This model is tailored for those who appreciate both aesthetics and technology in their home setup, featuring a sleek design that seamlessly integrates into any environment.

Lastly, the XP-103DHD projector offers an impressive 103-inch screen size, catering to those who want to replicate a true cinema experience at home. This projector boasts an expansive color gamut and high dynamic range (HDR) capabilities, making it a top choice for cinephiles. With Runco's unique processing algorithms, the XP-103DHD delivers images that pop with vibrancy, depth, and clarity, providing an immersive viewing experience.

Overall, Runco's lineup of XP projectors, including the XP-50DHD, XP-OPAL65DHD, XP-OPAL50DHD, and XP-103DHD, coalesce state-of-the-art technologies and thoughtful design, positioning them as leaders in the luxury projector market. Whether it’s the size, color accuracy, or image processing capabilities, each model exemplifies Runco's dedication to enhancing home theater experiences for discerning users.
Top Page Image Contents