Problems - Causes - Solutions
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Problems | Causes | Solutions |
The machine does not | The machine is not connected to | Connect the machine to the power |
turn on | the power supply. | supply. |
| The service door is open. | Close the service door. |
Coffee is not hot enough | The cups are cold. | Warm the cups. |
No hot water or steam is | The hole of the steam spout is | Clean the hole of the steam spout |
dispensed | clogged. | using a pin. |
Coffee has little foam | The coffee blend is unsuitable, |
| the coffee is not freshly roasted |
| or the grind is too coarse. |
Change coffee blend or adjust the grind (section 5). Increase the dose (section 6).
The machine takes a long | The machine’s circuit is | Descale the machine. |
time to warm up or the | obstructed by limescale. |
|
amount of water dispensed |
|
|
from the spout is too little. |
|
|
The Brew Group does not | The Brew Group is out of place. | Turn on the machine. Close the service |
come out. |
| door. The Brew Group is automatically |
|
| placed in the correct position. |
| The grounds drawer is inserted. | Remove the grounds drawer before |
|
| removing the Brew Group. |
Coffee is not brewed | There is no water. | Fill the water tank and prime the circuit |
|
| again (section 4.3). |
| The Brew Group is dirty. | Clean the Brew Group (section 10.1). |
| The dose setting is high. | Decrease the dose setting (section 6). |
| The circuit is not primed. | Prime the circuit again (section 4.3). |
Coffee is brewed slowly | The dose setting is high. | Decrease the dose setting (section 6). |
| The coffee is too fine. | Change coffee blend or adjust the grind |
|
| (section 5). Decrease the dose setting |
|
| (section 6). |
| The circuit is not primed. | Prime the circuit again (section 4.3). |
| The Brew Group is dirty. | Clean the Brew Group (section 10.1). |
Coffee leaks out of the | The dispensing spout is in a | Replace the dispensing spout in its |
dispensing spout | wrong position. | correct position. |
| The dispensing spout is clogged. | Clean the dispensing spout and its |
|
| holes. |
Please contact an Authorized Service Centre for any faults not covered in the above table or when the suggested solutions do not solve the problem.
