Samsung EC-UCA5ZRBA/TR, EC-UCA5ZEBA/DE Incorrect memory card format Re-format the memory card

Before contacting a service centre

The camera buttons do not operate

Camera malfunction

Remove /re-insert batteries and switch the camera on

A card error has occurred while the memory card is in the camera.

Incorrect memory card format

Re-format the memory card

The images don't play back

Incorrect file name (Violation of DCF format)

Do not change the image file name

Colour of image is different to the original scene

White balance setting is incorrect

Select appropriate White balance

Images are too bright

Exposure is excessive

Reset exposure compensation

No image on external monitor

The external monitor has not been connected properly with the camera

Check the connection cables

There are incorrect files in the memory card Insert a memory card that has correct files

When using the PC’s explorer, the [Removable Disk] file does not show

Cable connection is incorrect

Check the connection The camera is off

Turn the camera on

The operating system is not Windows 98, 98SE, 2000, ME, XP/ Mac OS 9.2 ~ 10.3. Alternatively the PC does not support USB

Install Windows 98, 98SE, 2000, ME, XP/ Mac OS 9.2 ~ 10.3 to PC that supports USB The camera driver is not installed

Install a [USB Storage Driver]

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