troubleshooting

Troubleshooting

Samsung works hard to ensure that you don’t have problems with your new electric range. If you run into unexpected trouble, look first for a solution in the table below. If, after trying the suggested solution, you’re still having trouble, call Samsung at 1-800-SAMSUNG (1-800-726-7864).

PROBLEM

 

POSSIBLE CAUSE

 

SOLUTION

 

 

 

 

 

 

 

The range is not

 

The appliance has been installed

•

Place the oven rack in the center of the

level.

 

improperly.

 

oven. Place a level on the oven rack.

 

 

 

 

 

 

Adjust the leveling legs at the base of the

 

 

 

 

 

 

range until the oven rack is level.

 

 

 

 

 

•

Insure the floor is level and strong and

 

 

 

 

 

 

stable enough to adequately support the

 

 

 

 

 

 

range.

 

 

The floor is sagging or sloping.

•

Contact a carpenter to correct the

 

 

 

 

 

 

situation.

 

 

The kitchen cabinets are not

•

Insure the cabinets are square and provide

 

 

properly aligned and make the

 

sufficient room for installation.

 

 

range appear to be not level.

 

 

 

 

 

 

 

 

 

The appliance

 

The kitchen cabinets are not

•

Contact a builder or installer to make the

must be accessed

 

square and built too tightly in to the

 

appliance accessible.

for servicing and

 

appliance.

 

 

cannot be moved

 

The carpet is interfering with

•

Provide sufficient space so the range can

easily.

 

movement of the range.

 

be lifted over the carpet.

The oven control

 

You have a function error code.

•

Press the CLEAR/OFF pad and restart

beeps and displays

 

 

 

 

 

the oven. If the problem persists,

an F error code.

 

CODE

CAUSE

 

 

disconnect all power to the range for at

 

 

-SE-

Shorted key

 

 

least 30 seconds and then reconnect the

 

 

E-27

oven sensor opened

 

 

power. If this does not solve the problem,

 

 

E-28

Oven sensor shorted

 

 

call for service.

 

 

E-08

Oven heating error

 

 

 

 

 

E-0A

Oven heating over

 

 

 

 

 

E-0E

Door locking error

 

 

 

 

 

 

 

 

 

 

The surface units

 

Improper cookware is being used.

•

Use pans which are flat and match the

will not maintain

 

 

 

 

 

diameter of the surface unit selected.

a rolling boil or

 

 

 

 

 

 

 

In some areas, the power (voltage)

•

Cover the pan with a lid until the desired

will not cook fast

 

may be low.

 

heat is obtained.

enough.

 

 

 

 

 

 

The surface units

 

A fuse in your home may be blown

•

Replace the fuse or reset the circuit

will not turn on.

 

or the circuit breaker tripped.

 

breaker.

 

 

The cooktop controls are set

•

Check to see the correct control is set for

 

 

improperly.

 

the surface unit you are using.

The surface unit

 

This is normal. The unit is still on and hot.

stops glowing when

 

 

 

 

 

 

changed to a lower

 

 

 

 

 

 

setting.

 

 

 

 

 

 

 

 

 

 

 

 

 

48_ Troubleshooting

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Image 48
Samsung FTQ352IWX user manual Troubleshooting, Problem Possible Cause Solution, Code Cause
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FTQ352IWX specifications

The Samsung FTQ352IWX is a highly versatile and innovative electric range designed to meet the needs of modern home cooks. This appliance stands out not only for its sleek aesthetic but also for its blend of advanced technology and user-friendly features.

One of the key highlights of the FTQ352IWX is its large capacity oven, which offers ample room for cooking multiple dishes simultaneously. With a generous 5.9 cubic feet of space, it allows users to prepare meals for large gatherings effortlessly. The oven includes a true convection cooking system, which ensures even heat distribution for perfect baking and roasting results. This technology reduces cooking time and enhances the flavor profiles of various dishes by allowing for more efficient air circulation.

The range boasts Samsung’s innovative Dual Fuel technology, combining the precision of gas cooking with the convenience of electric baking. This hybrid system provides the best of both worlds, allowing for precise temperature control when grilling or simmering on the stovetop, while benefiting from the consistent heating of an electric oven.

Cooking is made even more efficient with the inclusion of the powerful 18,000 BTU burner, designed for high-heat cooking needs, such as rapid boiling or frying. Additionally, the range includes multiple burners with varying BTU outputs, accommodating a wide range of cooking techniques from delicate simmering to vigorous boiling.

Smart technology integration sets the Samsung FTQ352IWX apart from traditional ranges. The unit is compatible with Samsung SmartThings, allowing users to control the oven remotely, monitor cooking progress, and receive alerts to optimize everyday cooking. This feature is particularly beneficial for busy home chefs who juggle multiple tasks at once.

Safety is also a top priority with the FTQ352IWX, which includes features such as a child safety lock and a self-cleaning mode, ensuring that the appliance remains safe and well-maintained without excessive effort from the user.

Beyond functionality, the Samsung FTQ352IWX is designed with aesthetics in mind. Its sleek stainless steel finish and modern design make it a stylish addition to any kitchen, seamlessly blending form and function.

In summary, the Samsung FTQ352IWX electric range offers a compelling combination of spacious cooking capacity, advanced technologies, and user-friendly features, making it an excellent choice for both novice and experienced cooks. Its innovative design and smart capabilities position it as a valuable asset in modern kitchens, providing efficiency and versatility for all cooking needs.
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