82
troubleshooting
Connecting to a computer
Symptom Explanation/Solution
Your computer does not
recognize your camcorder.
Disconnect the built-in USB plug of the camcorder from the PC,
restart the PC, and then reconnect camcorder correctly.
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Cannot play a video file properly
on a PC.
You need a video codec to play the file recorded on your
camcorder. Install or run the built-in editing software (Intelli-
studio).
Check whether the built-in USB plug of the camcorder is
connected in the proper direction.
Disconnect the built-in USB plug of the camcorder from the
PC, restart the computer, and then reconnect the camcorder
properly.
Your computer may not have the necessary performance
specifications to play back a video file. Check the recommended
computer specifications.
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Intelli-studio does not function
properly.
Exit the Intelli-studio application, and restart the Windows
computer.
Intelli-studio is not Macintosh compliant.
Set“PC Software”to “On” in the Settings menu. ¬page 61
The Intelli-studio program may not run automatically. If this
occurs, access My Computer or Windows Explorer, open the
drive that corresponds to your camcorder, find Intelli-studio, and
then run IStudio.exe.
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The image or sound on your
camcorder is not played on your
computer properly.
Video playback or sound may stop temporarily depending on
your computer. The video or sound you have copied to your
computer is not affected.
If your camcorder is connected to a computer that does not
support Hi-speed USB (USB 2.0), the video or sound may not
play back correctly.
The video and sound you have copied to your computer are not
affected.
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The playback screen is paused or
distorted.
Check the system requirements to play a video. ¬page 65
Exit all other applications running on the computer.
The transfer speed between the camcorder and PC is too slow,
causing the video to pause or distort. Please copy the file to your
PC, and then play it back.
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