troubleshooting

Connecting to a computer

Symptom

Explanation/Solution

Your computer does not

Disconnect the built-in USB plug of the camcorder from the PC,

recognize your camcorder.

 

restart the PC, and then reconnect camcorder correctly.

 

 

 

You need a video codec to play the file recorded on your

 

 

camcorder. Install or run the built-in editing software (Intelli-

 

 

studio).

 

Check whether the built-in USB plug of the camcorder is

Cannot play a video file properly

connected in the proper direction.

Disconnect the built-in USB plug of the camcorder from the

on a PC.

 

PC, restart the computer, and then reconnect the camcorder

 

 

 

 

properly.

 

Your computer may not have the necessary performance

 

 

specifications to play back a video file. Check the recommended

 

 

computer specifications.

 

 

 

Exit the Intelli-studio application, and restart the Windows

 

 

computer.

 

Intelli-studio is not Macintosh compliant.

Intelli-studio does not function

Set PC Softwareto Onin the Settings menu. ¬page 61

properly.

The Intelli-studio program may not run automatically. If this

 

 

occurs, access My Computer or Windows Explorer, open the

 

 

drive that corresponds to your camcorder, find Intelli-studio, and

 

 

then run IStudio.exe.

 

 

 

Video playback or sound may stop temporarily depending on

 

 

your computer. The video or sound you have copied to your

The image or sound on your

computer is not affected.

If your camcorder is connected to a computer that does not

camcorder is not played on your

 

support Hi-speed USB (USB 2.0), the video or sound may not

computer properly.

 

 

play back correctly.

 

 

 

 

The video and sound you have copied to your computer are not

 

 

affected.

 

 

 

Check the system requirements to play a video. ¬page 65

The playback screen is paused or

Exit all other applications running on the computer.

The transfer speed between the camcorder and PC is too slow,

distorted.

 

causing the video to pause or distort. Please copy the file to your

 

 

 

 

PC, and then play it back.

 

 

 

82

Page 92
Image 92
Samsung HMX-E10ON, HMX-E10BN, HMX-E10WN user manual Connecting to a computer