Samsung HT-J7750W/XE, HT-J7750W/EN, HT-J7500W/EN, HT-J7500W/ZF, HT-J7750W/ZF manual Troubleshooting

Troubleshooting

Refer to the table below when this product does not function properly. If the problem you are experiencing is not listed below or if the instructions below do not help, turn off the product, disconnect the power cord and contact the nearest authorized dealer or Samsung Electronics Service Centre.

Symptom	Check/Remedy
You cannot eject the disc.	●● Is the power cord plugged securely into the outlet?
	●● Turn off the power, and then turn it back on.
Playback does not start.	●● Check the region number of the Blu-ray/DVD disc.
	A Blu-ray/DVD disc purchased from abroad may not be playable.
	●● CD-ROMs and DVD-ROMs cannot be played on this product.
	●● Make sure that the rating level is correct.
Playback does not start	●● Are you using a deformed disc or a disc with scratches on the surface?
immediately when you	●● Wipe the disc clean.
press the p button.
No sound.	●● The home cinema does not play sound during fast playback, slow playback,
	and step motion playback.
	●● Are the speakers connected properly? Is the speaker setup correctly
	customized?
	●● Is the disc severely damaged?
HT-J7500W : You can only	●● On certain Blu-ray/DVD discs, sound is output from the front speakers only.
hear sound from a few	●● Check if the speakers are connected properly.
speakers, but not all 6.	●● Adjust the volume.
HT-J7750W : You can only	●● When playing audio from a CD, the radio, or a TV, the unit outputs sound to
	the front speakers only.
hear sound from a few
speakers, but not all 8.

HT-J7500W : Dolby Digital ●● Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1 CH

5.1CH Surround Sound is Surround Sound is produced only if the disc is recorded with 5.1 channel

not produced.	sound.
	●● Is the audio language correctly set to Dolby Digital 5.1-CH in the information
	display?

HT-J7750W : Dolby Digital ●● Is there "Dolby Digital 7.1 CH" marked on the disc? Dolby Digital 7.1 CH

7.1CH Surround Sound is Surround Sound is produced only if the disc is recorded with 7.1 channel

not produced.	sound.
	●● Is the audio language correctly set to Dolby Digital 7.1-CH in the information
	display?
The remote control does	●● Are you operating the remote within its operational range and within the
not work.	proper angle relative to the sensor?
	●● Are the batteries drained?

●● The disc is rotating but	●● Is the TV power on?
there is no picture.	●● Are the video cables connected properly?

●●Picture quality is poor ●● Is the disc dirty or damaged?

and the picture is	●● A poorly manufactured disc may not be playable.
shaking.
Audio language and	●● The Audio Language and subtitle functions will not work if the disc does not
subtitles do not work.	contain them.

Appendix

59 - English