CALL PROCESSING

SYSTEM HOLD

•When you are connected to any call, press HOLD. The call will flash green at your keyset. If this call appears on a line key at other keysets, it will flash red at those keysets.

•To take the caller off hold, press that key and the green flashing light will go steady green again. Resume the conversation.

NOTE: While on a call, pressing a line key, route key or flashing CALL button will automatically put your first call on hold and connect you to the new call. See Automatic Hold under Customizing Your Keyset.

EXCLUSIVE HOLD

To place an outside call on hold at your phone so that other users cannot get it:

•Press the HOLD button twice. The call will flash green on your keyset and this line will show a steady red light on other keysets.

•To retrieve the call, press the flashing green line button or press the HOLD button a third time.

NOTE: Intercom calls will always be placed on exclusive hold.

REMOTE HOLD

When you wish to place a call on hold at another station. Press TRSF and dial the station number (or press the appropriate DSS key). Press the HOLD key. This will place the call on system hold on an available CALL button or Line Key at the remote station and return you to dial tone.

NOTES:

1.If the destination station does not have any free CALL buttons or line keys you will hear No More Calls tone and must return to the other party by pressing the TRSF key (or the RETURN soft key on a display keyset).

2.Intercom calls cannot be remote held.

HOLD RECALL

If you leave a call on hold longer than the hold timer, it will recall your sta- tion. The button that the call appears on will have a slow flashing amber light.

•When your phone rings, lift the handset or press the ANS/RLS key to an- swer the recall. If you are using a 7B phone you must use the handset to talk to the calling party.

•If you do not answer this recall within a pre-programmed period of time, it will go to the system operator.

CONSULTATION HOLD

When you are talking on an outside line and it is necessary to consult with another extension:

•Press the TRSF key; you will receive transfer dial tone. Your call is placed on transfer hold.

•Dial the extension number.

•Consult with the internal party.

•Press TRSF to return to the outside party or hang up to transfer the call.

NOTE: Repeatedly pressing the TRSF key will toggle between the outside party and internal extension. If necessary you may disconnect either one of the parties by pressing the DROP button.

RETRIEVING CALLS HELD AT ANOTHER STATION

When a line is on hold and it appears on your keyset, press the line button with the red flashing light.

When a line is on hold and it does not appear on your keyset, dial 12 plus the line number or the extension number of the station that placed the call on hold.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPK key before you begin dialing.

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