Remote control issue
The remote control does not work.
Make sure that the batteries are correctly in place
Check if the batteries are flat.
Check for power failure.
Make sure that the power cord is connected.
Check for any special lighting or neon signs switched on in the vicinity.
Source device issue
A beeping sound is heard when my PC is booting.If a beeping sound is heard when your PC is booting, have your PC serviced.
Other issue
The product smells like plastic. | The plastic smell is normal and disappears over time. |
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Video playback is choppy. | Check the cable connection and connect it again if required. |
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| Using an excessively hard or thick cable may cause choppy video playback. |
| Make sure cables are flexible enough to ensure durability. When mounting the product onto a |
| wall, it is recommended to use |
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Small particles are found on the edges of the product. | The particles are part of the product design. The product is not defective. |
When I try to change the PC resolution, a message "The defined resolution is not currently supported." appears.
The message "The defined resolution is not currently supported." appears if the input source resolution exceeds the maximum resolution of the display.
To resolve the issue, change the PC resolution to a resolution supported on the display.
HDMI Black Level is not functioning properly on an HDMI device with YCbCr output.
This function is available only when a source device, such as a DVD player and STB, is connected to the product via an HDMI (RGB signal) cable.
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