Error Symptom

 

Action/FRU

 

Video and Monitor

Video memory test failed.

1.

Remove all non-factory-installed cards.

Video adapter failed.

2.

Load default settings (if screen is readable).

 

3.

Main board

Display problem:

1.

Monitor signal connection/cable.

- Incorrect colors

2.

Monitor

No high intensity

3.

Video adapter card

4.

Main board

Missing, broken, or incorrect characters

 

 

Blank monitor (dark)

 

 

Blank monitor (bright)

 

 

Distorted image

 

 

Unreadable monitor

 

 

Other monitor problems

 

 

Display changing colors.

1.

Monitor signal connection/cable

 

2.

Monitor

 

3.

Main board

 

 

 

Display problem not listed above

1.

“Monitor"

(including blank or illegible monitor).

2.

Load default settings (if screen is readable).

 

3.

Main board

 

 

 

Parallel/Serial Ports

Execute “Load BIOS Default Settings” in BIOS Setup to confirm ports presence before diagnosing any parallel/serial ports problems.

Serial or parallel port loop-back test

1.

Make sure that the LPT# or COM# you test is the same as the

failed.

 

setting in BIOS Setup.

 

2.

Loop-back.

 

3.

Main board.

 

 

 

Printing failed.

1.

Ensure the printer driver is properly installed. Refer to the

 

 

printer service manual.

 

2.

Printer.

 

3.

Printer cable.

 

4.

Main board.

 

 

 

Printer problems.

1.

Refer to the service manual for the printer.

 

 

 

 

 

Keyboard

Some or all keys on keyboard do not

1.

Keyboard

work.

 

 

 

 

Power Supply

Pressing power switch does not turn off

1.

Ensure the Soft-off by PWR-BTTN. in BIOS Setup of Power

system. (Only unplugging the power

 

Management is not set to Instant-off.

cord from electrical outlet can turn off the

2.

Power switch cable assembly

system.)

 

 

 

 

 

Pressing power switch does not turn on

1.

Ensure the power override switch (situated at the back of the

the system.

 

machine, just above the connector for the power cable) is not set

 

 

to OFF.

 

2.

Power switch cable assembly.

 

 

 

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Acer S3811 manual Error Symptom Action/FRU Video and Monitor, Parallel/Serial Ports, Keyboard, Power Supply