Acer S3811 manual Error Symptom, Action/FRU, CD/DVD-ROM Drive, Audio, Real-Time Clock

Models: S3811

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CD/DVD-ROM Drive

Error Symptom

Action/FRU

 

CD/DVD-ROM Drive

NOTE: Ensure CD/DVD-ROM drive is configured correctly in BIOS Setup, cable/jumper are set correctly and its laser beam is clean before diagnosing any CD/DVD-ROM drive problems.

CD/DVD-ROM drive LED doesn't come

1.

CD/DVD-ROM drive

on but works normally.

 

 

 

 

 

CD/DVD-ROM drive LED flashes for

1.

CD/DVD-ROM may have dirt or foreign material on it.

more than 30 seconds before LED

 

Check with a known good disc.

shutting off.

2.

CD/DVD-ROM is not inserted properly.

 

3.

CD/DVD-ROM is damaged.

Software asks to reinstall disc.

 

 

Software displays a reading CD/DVD

 

 

error.

 

 

CD/DVD-ROM drive cannot load or eject

1.

Disconnect all cables from CD/DVD-ROM drive except

when the system is turned on and its

 

power cable, then press eject button to try to unload the disk.

eject button is pressed and held.

2.

CD/DVD-ROM drive power.

 

3.

CD/DVD-ROM drive

CD/DVD-ROM drive does not read and

1.

CD may have dirt or foreign material on it. Check with a

there are no messages are displayed.

 

known good disc.

 

2.

Ensure the CD/DVD-ROM driver is installed properly.

 

3.

CD/DVD-ROM drive.

CD/DVD-ROM drive can play audio CD

1.

Ensure the headphone jack of the CD/DVD-ROM has an

but no sound output.

 

output.

 

2.

Turn up the sound volume.

 

3.

Speaker power/connection/cable.

 

4.

CD/DVD-ROM drive.

 

Real-Time Clock

Real-time clock is inaccurate.

1.

Ensure the information in the Standard CMOS

 

 

Feature of BIOS Setup is set correctly.

 

2.

RTC battery.

 

3.

Main board

 

 

 

 

 

Audio

Audio software program invokes but no

1.

Speaker power/connection/cable.

sound comes from speakers.

 

 

 

 

 

 

 

Modem

Modem ring cannot wake up system

1.

For the External Modem, make sure Power on By Ring in

from suspend mode.

 

BIOS Setup or Power Management is set to Enabled. For the

 

 

PCI modem, make sure Wake up by PCI card is set to Enabled.

 

2.

If PCI modem card is used, reinsert the modem card to

 

 

PCI slot firmly or replace the modem card.

 

3.

In Win 98, ensure the telephone application is configured

 

 

correctly for your modem and set to receive messages and/or

 

 

fax.

Data/fax modem software program

1.

Ensure the modem card is installed properly.

invokes but cannot receive/send data/

 

 

fax

 

 

Fax/voice modem software program

1.

Ensure the modem voice-in cable from modem adapter card

invokes but has no sound output. (Data

 

to main board

files are received normally; voice from

 

 

modem cannot be produced, but system

 

 

sound feature works normally.)

 

 

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Page 77
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Acer S3811 manual Error Symptom, Action/FRU, CD/DVD-ROM Drive, Audio, Real-Time Clock