FAQ

 

The Samsung Portable SSD Software can only run on certain

 

OS versions (or newer).

I cannot run the Samsung Portable

Please see below for supported OS versions:

SSD Software.

Windows OS: Windows 7 or higher

 

 

Mac OS: Mac OS X 10.9 or higher

 

 

 

In order to use the Samsung Portable SSD Software,

The “USB storage unexpectedly

permission to access the USB device is required. This

message appears when the access permission is removed

removed” message appears on the

from the mobile device. When you launch the mobile

status bar of my mobile device.

Samsung Portable SSD app, you can use the T5 normally

 

 

again.

 

 

 

The T5 was developed for use with Windows OS and Mac OS

 

PCs and mobile devices. When connected to devices other

 

than those, the T5 may not be recognized or use of its

When I connect the T5 to devices

features may be restricted depending on their level of

support. Moreover, if you have enabled the Password

other than a PC, they do not

Protection feature of the T5, you cannot enter your

recognize the T5.

password from non-PC or non-mobile devices and thus will

 

 

be unable to access data stored on the T5. Please disable

 

the Password Protection feature before using the T5 with

 

such devices.

 

 

I have lost my password. Can I

No, you cannot. If you lose your password, you cannot

disable the Password Protection

disable the Password Protection feature or access updates.

feature?

Therefore, make sure not to lose it.

 

 

 

Please make sure that the T5 is connected securely to the

 

USB port.

 

Some PCs may not recognize the T5 when connected to

 

the USB 2.0 port if the current exceeds the maximum

 

limit (500 mA) described in the Power Specifications. In

 

such cases, please try a different USB port.

My T5 is not recognized by devices.

If you use cables other than the one included in the

 

product package, the T5 may not be recognized.

 

If the T5 is correctly connected but still not recognized by

 

devices, find the Service Centers specified in the User

 

Manual or on the Samsung website

 

(http://www.samsung.com/portable-ssd and

 

http://www.samsung.com/support), and make an inquiry.

 

 

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