Appendix > Before contacting a service center

Situation

Suggested remedies

 

 

The playback screen

Ensure that the HDMI cable is properly

does not appear

connected to the external monitor.

 

on the connected

Ensure that the memory card has recorded

external device

 

properly.

 

 

 

 

 

 

 

Ensure that the USB cable is connected

 

correctly.

 

 

 

Your computer does

Ensure that the camera is switched on.

Ensure that you are using a supported

not recognize your

 

operating system.

 

 

camera

Before connecting the camera to your

 

 

computer, in Shooting or Playback mode, press

 

 

[m] q USB Connection

Mass

 

 

Storage. (p. 194)

 

 

 

 

 

 

 

 

Your computer

The file transfer may be interrupted by static

disconnects the

electricity. Disconnect the USB cable and connect

camera while

it again.

 

 

 

transferring files

 

 

 

 

 

 

 

 

 

 

 

• End i-Launcher or i-Launcher Web and restart

 

the program.

 

 

 

 

Depending on your computer’s specifications

 

 

and environment, the program may not launch

i-Launcher or

 

automatically. In this case, click Start

All

 

Programs

Samsung i-Launcher or

i-Launcher Web is not

 

i-Launcher Web

Samsung i-Launcher or

functioning properly

 

i-Launcher Web on your Windows computer.

 

 

(For Windows 8, open Start screen, and then

 

 

select All apps

Samsung i-Launcher

 

 

or i-Launcher Web.) Or, click Applications

 

 

Samsung

i-Launcher or i-Launcher

 

 

Assistant on your Mac OS computer.

 

 

 

 

 

 

 

Situation

Suggested remedies

 

• The subject is not in focus. When the subject

 

 

is outside the AF area, focus on the subject by

 

 

moving it into the AF area and half-pressing

Auto Focus does not

 

[Shutter].

work

• The subject is too close. Step back from the

 

subject and shoot.

 

The focus mode is set to MF. Switch the mode

 

 

to AF.

 

 

The AEL feature does

The AEL feature does not work in t, M, and s

not work

modes. Select another mode to use this feature.

 

 

 

The lens does not

Ensure that the lens is properly mounted.

Remove the lens from the camera and

work

 

remount it.

 

 

 

 

The external flash

Ensure that the external device is properly

does not work

mounted and turned on.

 

 

 

The date and time

Set the date and time again.

• This screen appears when the camera’s internal

settings screen

 

power source is completely discharged. Insert

appears when you

 

a fully charged battery, turn off the camera,

power on the camera

 

and then wait at least 72 hours for the internal

 

 

power source to recharge.

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