Testing the Product | Samsung PE40C specification

13 Troubleshooting Guide

13.1Requirements Before Contacting Samsung Customer Service Centre

13.1.1 Testing the Product

Before calling Samsung Customer Service Centre, test your product as follows. If the problem persists,

contact Samsung Customer Service Centre.

Check if your product is operating normally by using the product test function.

If the screen remains blank while the power LED blinks even when the product is correctly connected to a PC, perform product testing.

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Power off both the PC and product.

Disconnect all the cables from the product.

Power on the product.

If "No Signal" is displayed, the product is operating normally.

If the screen remains blank, check the PC system, video controller and cable.

13.1.2 Checking the Resolution and Frequency

"Not Optimum Mode" will briefly be displayed if a mode that exceeds a supported resolution is selected (refer to Supported Resolutions).

13 Troubleshooting Guide 267

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Samsung PE40C user manual Testing the Product, Checking the Resolution and Frequency

Contents

PE40C PE46C PE55C Table Of Contents Connecting and Using 60 a Source Device Using MDC Screen Adjustment Sound Adjustment System 155 156 Support Magicinfo Lite Magicinfo Premium S Magicinfo Videowall S Troubleshooting 267 Guide Copyright Before Using the Product Storage Cleaning Symbols Safety Precautions Electricity and Safety Installation Before Using the Product Operation GAS Before Using the Product Before Using the Product Preparations Checking the Contents Removing the Packaging for PE55C models only Components Checking the Components Items sold separately RS232CIN Adapter Parts Control PanelPanel Key Control menu Enter Contents Home mode Audio OUT Reverse Side Anti-theft Lock Assembling the Holder-Wire stand It sets safe lock function Remote Control Adjusting the OSD with the Remote Control To place batteries in the remote controlSelect from Picture, Sound, Network, System or Support 7m ~ 10m Remote Control Reception Range Connection Using an IR Stereo Cable Tilting Angle and Rotation Before Installing the Product Installation Guide Installation on a Perpendicular Wall Installation on an Indented WallVentilation PE55C Dimensions Wall Mount Kit Specifications Vesa Installing the Wall MountPreparing before installing Wall-Mount Installing the Wall Mount Kit 200 X 200 M8, L20 Remote Control Cable ConnectionRS232C Cable LAN Cable TX+ RX+ Connection RS232C Control Codes Viewing control state Get control commandControlling Set control command Command Power On & ID=0 Power control Volume control HDMI1PC Input source control Screen mode control Screen size control PIP on PIP OFF PIP On/Off control Auto adjustment control PC and BNC only Full Natural Video Wall Mode Control Safety Lock Video Wall On Video Wall User Control 10x10 Video Wall Model 1 ~ 10x10 Video Wall Model Ack Header Command Data CMD Val1 Val2 Length Nak Checksum Pre-connection Checkpoints Before Connecting Connection using a DVI cable digital type Connecting and Using a PCConnecting to a PC Connection using the D-SUB cable analogue type Connection Using an Hdmi Cable Connection Using an HDMI-DVI Cable Connection Using an DP Cable Changing the Resolution Using a PC Changing the Resolution on Windows XPChanging the Resolution on Windows Vista Changing the Resolution on Windows Connecting an External Monitor Connecting to a Video Device Connection Using the AV CableConnection Using the Component Cable Connection Using an Hdmi Cable Connection Using an HDMI-DVI Cable Using an Hdmi cable or Hdmi to DVI Cable up to 1080p Connecting to an Audio System Connecting the PC module sold separately Entering MagicInfo modeMagicInfo Enter the IP information Select a display mode Source Menu m Support Contents Home Source EnterChanging the Input source Source Configuring settings for Multi Control Configuring Settings for Multi Control Uninstallation MDC Programme Installation/Uninstallation What is MDC? Connecting to MDCUsing MDC via RS-232C serial data communications standards Using MDC via Ethernet Connection using a direct LAN cableConnection using a cross LAN cable Connection Management User Login Auto Set ID Cloning Command Retry Getting Started with MDC Main Screen Layout Home Menus Alert Volume User Login User SettingsLogout Screen Adjustment CustomColour Options Size 3D Control Advanced features Advanced Settings White Balance Colour Space System Setup Sound Adjustment Screen Position Format PIP Size PIP SourceSound Select General Fan & Temperature Button Lock Safety LockSecurity OSD Display Clock Set TimerOn Timer Time Holiday Management Off Timer Pixel Shift Screen Burn Protection Screen Saver Lamp Control Safety Screen  Off / On Ticker Reset Tool Settings Edit Column OptionsEdit Column Monitor Window Information Resizing a Window Other Functions Creating Groups Group Management Renaming Groups Deleting Groups Creating Schedules Schedule Management Deleting a Schedule Schedule Modification Issue Solution Troubleshooting Guide Using MDC Picture Mode Menu m Picture Picture Mode EnterIf the input source is PC, DVI or DisplayPort Menu m Picture Enter If the input source is AV, Component, Hdmi Calibration Backlight Picture Mode Screen Adjustment Menu m Picture Screen Adjustment EnterPicture Size Picture Sizes available by Input Source Zoom/Position PC Screen Adjustment Resolution Select3 43 Screen Size Menu m Picture Rotation Enter Auto AdjustmentMenu m Picture Auto Adjustment Enter Rotation Menu m Picture Aspect Ratio Enter Aspect Ratio AV , Component Natural Advanced SettingsMenu m Picture Advanced Settings Enter Space / White Balance / Gamma Flesh Tone RGB Only ModeDynamic Contrast Black Tone Motion Lighting Off / On 7 10p White Balance Off / OnGamma Expert Pattern Information Colour Tone / Colour Temp / Hdmi Black Level Picture Mode Picture OptionsPicture Options Menu m Picture Picture Options Mpeg Noise Filter Colour ToneColour Temp Digital Noise Filter Dynamic Backlight Film ModeHdmi Black Level Calibrated valueCalibrated Value Menu m Picture Reset Picture Enter Reset Picture Menu m Sound Sound Mode Enter Sound Mode  Dialog Clarity Off / On Speaker SettingsSound Effect  Virtual Surround Off / On Reset Sound  Auto Volume Off / Normal / NightMenu m Sound Reset Sound Enter Connecting to a Wired Network Network Setting Network Menu m Network Network Settings Enter Wired Network SettingsAutomatic Network Settings Manual Network Settings How to set up manually Connecting to a Wireless Network Automatic Network Setup Wireless Network Setting How to set up manually Manual Network Setup Network Menu m Network Network Status Enter Wi-Fi DirectMenu m Network Wi-Fi Direct Enter Network Status Soft AP Device Name AllShare SettingsUsing the AllShare Play Function Menu m Network AllShare Settings Enter Multi Control System Clock set Sleep TimerChanging the Setting for Clock Time On Timer Off TimerOff Timer 1 ~ Off Timer Holiday Management Setting Holiday Management Energy Saving Eco SolutionLanguage Rotate menuRotate Menu  Off / Low / Medium / High / Picture Off No Signal Power OffAuto Power Off Off / On Eco Sensor Off / On Change PIN Safety Lock Off / OnSecurity Button Lock Off / On Auto Protection Time PIP Pixel Shift Screen Burn Protection  Hour 1 ~ Hour TimerImmediate displayImmediate Display  Off Ticker Side GreySide Gray Off / Light / Dark Menu m System Video Wall Enter Video WallVideo Wall Format Horizontal VerticalScreen Position Secondary Source Source AutoSwitch SettingsMenu m System Source AutoSwitch Settings Enter  Source AutoSwitch Menu m System General Enter 13.1 Max. Power SavingGame Mode General Sound Feedback Auto PowerBD Wise Menu Transparency Lamp Schedule Power On AdjustmentTemperature Control  Source OSD / No Signal OSD / MDC OSD Anynet+HDMI-CEC Anynet+HDMI-CECAnynet+ Menu Auto Turn Off No / Yes Switching between Anynet+ Devices Problem Possible Solution Troubleshooting for Anynet+ Menu m System DivX Video On Demand Enter Play ModePlayer ModeDivX Video On Demand Magic Clone Synced power-onSynced Power-On Reset SystemReset All PC module powerPC Module Power Alternative Software Software UpdateMenu m Support Software Update Enter By USB Contact Samsung Contents Home AllShare Play Menu m Support Contents Home MagicInfo Videowall S EnterMenu m Support Contents Home AllShare Play Enter MagicInfo Videowall S Menu m Support Contents Home Source Tools Edit Name Menu m Support Contents Home Source Tools InformationEdit Name Compatible devices with AllShare Play What is AllShare Play? File system and formats Removing a USB device from Source Using a USB deviceConnecting a USB device Safely Remove USB DeviceSafely Remove USB  Background Music On and Background Music Setting features Connecting to a PC over a network Using the AllShare Play features Sorting the file lists Using the Basic AllShare Play Features Copying Files Playing Selected Files Creating a Playlist My listMy List options My listMy List Playing a Video Using the Play Continuously Function Resume PlayMenu m Support Contents Home AllShare Play Videos Enter Videos Menu m Support Contents Home AllShare Play Photos Enter PhotosViewing a Photo or Slide Show Menu m Support Contents Home AllShare Play Music Enter MusicPlaying Music Videos / Photos / Music Play Option menu Show Music SettingVideos Photos Music Start Slide Show Stop Slide Supported image resolutions Supported Subtitle and AllShare Play file formatsSubtitle Supported Video Formats Supported music file formats AC3 File Formats Compatible with MagicInfo Lite Player MagicInfo Lite Contents MagicInfo Lite MagicInfo Lite Word Approving a connected device from the server MagicInfo Lite Setting the current time MagicInfo Lite Network ScheduleSelect MagicInfo Lite player in the MagicInfo Lite menu Select Network schedule in the MagicInfo Lite player menu MagicInfo Lite player Local schedule Internal AutoPlay Select USB AutoPlay in the MagicInfo Lite player menu screen USB AutoPlay Local Schedule Manager Registering a Local scheduleSelect Create in the Local Schedule Manager screen Content  Duration Select Duration Info Copy Close Modifying a Local schedule Edit Deleting a Local schedule Running a Local schedule Stopping a Local Schedule Viewing the details of a Local schedule Information Return Copying a Local schedule Select local schedule files and press Copy Content Manager Copying contentSelect Content manager in the MagicInfo Lite menu screen Deleting content Default Storage SettingsServer Network Setting FTP Mode Image Effect Default content durationContent ratio Default content Safety Remove USB DeviceSafety Remove USB Delete all contentReset Settings Viewing the details of the content that is running When Content is Running  Background Music Off / On Changing the settings for the content that is running File Formats Compatible with MagicInfo Premium S Player MagicInfo Premium S MagicInfo Premium S MagicInfo Premium S LFD Sound output restrictions Network Schedule MultiframeTemplate files and LFD.lfd files Playback restrictions Others PIP function restrictionsManager Approving a connected device from the server MagicInfo Premium S MagicInfo Premium S Setting the current time MagicInfo Premium S MagicInfo Premium S MagicInfo Premium S Player MagicInfo Premium S Player Template Player Network schedule Local schedule Template Player USB AutoPlay MagicInfo Premium S Contents Duration Local Schedule Manager Modifying a Local Schedule Edit Deleting a Local schedule Running a Local Schedule Stopping a Local Schedule Viewing the details of a Local Schedule Information Copying a Local Schedule Local Schedule Manager Template Manager Registering a TemplateSelect Create in the Template Manager screen Create Content  Fit to screen / Lock Aspect Ratio Component / AV / PC / DVI / Hdmi Crreate Return Select Return Menu1.jpg Settings Safety Remove USB DeviceSafely Remove USB Delete all content Information Tools File Formats Compatible with MagicInfo Videowall S Player MagicInfo Videowall S MagicInfo Videowall S Restrictions MagicInfo Videowall S SettingsDefault Storage Menu m Support Contents Home MagicInfo Videowall S Port Information Checking the Resolution and Frequency Testing the Product Check the followings Installation issue PC mode Go to Picture and adjust the Colour Space Adjust Brightness and Contrast System menu Screen Adjustment menuReset Picture menu Colour, Brightness and Sharpness Internal Go to Sound and change Speaker Select to When Speaker Select is set to External, Sound Mode is changedThis case, set Speaker Select to External Other issue DVI PC Saving to off Go to System General and set Max power Question Answer 13.2 Q & a Troubleshooting Guide Specifications IN, Hdmi IN, DP IN, RGB/DVI/HDMI/AV/COMPONENT PIM PowerSaver Standard Signal Mode Table 47.712 59.790 85.500 +/+ Licence Contact Samsung World Wide Appendix Europe Cyprus CIS Asia Pacific Africa Responsibility for the Pay Service Cost to Customers Product damage caused by customers faultNot a product defect Optimum Picture Quality Optimum Picture Quality and Afterimage Burn-in Prevention Prevention of Afterimage Burn-in What is afterimage burn-in? Flight Time Correct disposal of batteries in this product Correct Disposal Dot Pitch Terminology Multiple Display Control MDC Index Wpspbc