Manuals / Samsung / Computer Equipment / Computer Monitor

Samsung LC24B550US/EN Testing the Product, Checking the Resolution and Frequency, Screen issue

Models: LC27B750XS/CI LC24B750XS/CI LC24B550US/EN LC24B550US/ZR LC24B550US/CI LC24B750XS/EN LC27B750XS/EN

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Chapter. 11

Troubleshooting Guide

Requirements Before Contacting Samsung Customer Service Center

Before calling Samsung Customer Service Center, test your product as follows. If the problem persists, contact Samsung Customer Service Center.

Testing the Product

Check if your product is operating normally by using the product test function.

If the screen is turned off and the power indicator blinks even though the product is properly connected to a PC, perform a self-diagnosis test.

1.Power off both the PC and product.

2.Disconnect the cables from the product.

3.Power on the product.

4.If the message "Check Signal Cable" appears, the product is working normally.

NOTE

If the screen remains blank, check the PC system, video controller and cable.

Checking the Resolution and Frequency

When a mode exceeds the supported resolution (refer to “Standard Signal Mode Table”), the message "Not Optimum Mode" will appear briefly.

Check the following.

Installation issue (PC mode)

TROUBLESHOOTING

SOLUTIONS

 

 

The screen keeps

Check that the cables are properly connected between the

switching on and off.

product and PC and that the connectors are firmly locked.

 

 

Screen issue

TROUBLESHOOTING

SOLUTIONS

 

 

The power LED is off.

Make sure that the power cable is connected.

The screen will not

 

switch on.

 

The message "Check

Check that the cable is properly connected to the product.

Signal Cable" appears.

Check that the device connected to the product is powered on.

 

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Samsung LC24B550US/EN manual Testing the Product, Checking the Resolution and Frequency, Check the following, Screen issue
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LC27B750XS/CI, LC24B750XS/CI, LC24B550US/EN, LC24B550US/ZR, LC24B550US/CI specifications

Samsung has consistently pushed the boundaries of monitor technology, and the LC27B750XS/EN, LC24B750XS/EN, and LC24B550US/EN models exemplify the brand's commitment to innovation and quality. These monitors are designed to cater to a wide range of users, from professionals needing precise color accuracy to gamers seeking immersive experiences.

The LC27B750XS/EN features a generous 27-inch screen, while the LC24B750XS/EN and LC24B550US/EN come in at 24-inches. All three models boast a stunning QHD resolution (2560 x 1440 pixels), which ensures crisp and vivid images. The use of Samsung's Quantum Dot technology enhances color reproduction, delivering a broader color spectrum and making these monitors ideal for graphic design and video editing.

One of the standout features of the B750 series is its impressive refresh rate of 144Hz, combined with a response time of just 1ms. This combination significantly reduces motion blur, making it perfect for fast-paced gaming and action-packed films. Additionally, the monitors feature AMD FreeSync technology, which synchronizes the refresh rate of the monitor with the frame rate of the GPU, eliminating screen tearing and stuttering for a smoother gaming experience.

Ergonomics is another area where these monitors excel. They come equipped with height, tilt, and swivel adjustments, allowing users to find the perfect viewing angle to enhance comfort during long hours of use. The slim bezel design maximizes screen real estate, creating a more immersive experience, especially when multiple monitors are set up in a dual or multi-display configuration.

In terms of connectivity, the LC27B750XS/EN, LC24B750XS/EN, and LC24B550US/EN provide multiple ports, including HDMI and DisplayPort, making it easy to connect to a variety of devices. Additionally, the monitors have built-in USB hubs for convenient access to peripherals.

With a sleek, modern design and impressive performance specifications, Samsung's LC27B750XS/EN, LC24B750XS/EN, and LC24B550US/EN monitors are perfect for anyone seeking a reliable and high-quality display, whether for work or play.