My Computer Won't Connect
When the TV has difficulties connecting to a PC, these steps may help resolve the problem.
The problem | Try this! | |
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The "Mode Not Supported" | Set your PC’s output resolution so it matches a resolution supported by the TV. | |
message appears. | ||
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| If you are using an HDMI connection, check the audio output setting on your PC. | |
The video is OK but there is | If you are using an | |
no audio. | ||
audio. To listen to the computer sound, connect external speakers to the audio output | ||
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| connection of the computer. | |
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The TV Won't Connect to the Internet
When the TV has difficulties connecting to the Internet, these steps may help resolve the problem.
The problem | Try this! | ||
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The TV cannot connect to | Make sure the TV has a network connection ( | Settings General Network | |
your network or apps (for | |||
Network Status). |
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Internet compatible models |
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Contact your Internet service provider. |
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only). |
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The wireless network | Confirm your wireless modem/router is on and connected to the Internet. | ||
connection failed. | |||
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| Position your wireless router, modem router, or access point in a central location. Avoid | ||
| putting it in a corner. |
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| Use a wireless repeater to get an instant boost in your wireless signal strength. Place the | ||
The wireless network signal | repeater halfway between your wireless router and your TV. | ||
The most common wireless technology, 802.11g | |||
is too weak. | |||
2.4 GHz. This frequency is widely used by many cordless phones, microwave ovens, baby | |||
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| monitors, garage doors, and other wireless devices. Reduce interference by not using | ||
| or turning off wireless devices that use the 2.4 GHz frequency. Instead, use devices that | ||
| communicate via the 5.0 GHz frequency. |
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| Check the network connection status ( | Settings General Network | |
The software update over | Network Status). |
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the Internet has failed. | If the TV is not connected to a network, connect it to a network. |
The upgrade stops if you already have the latest software version.
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