Other Issues
Use these procedures to resolve other issues that may occur.
The problem | Try this! | |
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| Watching TV for an extended period of time causes the panel to generate heat. The heat | |
| from the panel is dissipated through internal vents running along the top of the TV. The | |
The TV is hot. | bottom, however, may feel hot to the touch after extended use. Children watching TV need | |
| constant adult supervision to prevent them from touching the TV. This heat, however, is not | |
| a defect and does not affect the TV's functionality. | |
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| HD channels will have black bars on either side of the screen when displaying upscaled SD | |
The picture won’t display in | (4:3) content. | |
Black bars will appear at the top and bottom of the screen when you watch movies that have | ||
full screen. | ||
aspect ratios different from your TV. | ||
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| Adjust the picture size options on your external device or set the TV to full screen. | |
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The "Mode Not Supported" | The output resolution of the attached device is not supported by the TV. Check the TV's | |
message appears. | supported resolutions and adjust the external device’s output resolution accordingly. | |
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The Subtitles item in the TV | When an external device is connected with an HDMI or Component cable, the Subtitle | |
is greyed out. | function is unavailable. Adjust the subtitle setting on the external device. | |
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The TV smells of plastic. | This smell is normal and will dissipate over time. | |
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| Signal Information under | Verify that the current channel is a digital channel. | |
| Self Diagnosis isn't | ||
Signal Information is only available for digital channels. | ||
activated. | ||
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The TV is tilted to the side. | Remove the base stand from the TV and reassemble it. | |
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The stand is wobbly or | Make sure the indicator arrows on the stand and stand holder are properly aligned. | |
crooked. | ||
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The remote control and/or | The TV ships with protective stickers covering some of the sensors. Make sure all of the | |
voice control does not work. | stickers have been removed. | |
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