I Have Trouble Launching/Using Apps

When apps aren't working, these steps may help resolve the problem.

The problem

Try this!

 

 

I launched an app, but

Languages supported by the app may be different from the user interface language. The ability

it's in English. How can I

to change the language depends on the service provider.

change the language?

 

 

 

My application is not

Check with the service provider.

working.

Refer to the Help section on the application service provider's website.

 

 

My File Won't Play

When files aren't playing, this may help resolve the problem.

The problem

Try this!

 

 

Some files can't be

This problem may occur with high-bitrate files. Most files can be played back, but you might

played.

experience problems with high-bitrate files.

 

 

I Want to Reset the TV

Initialise the settings to factory defaults.

Reset

 

Path

Description

 

 

 

 

Reset Settings

 

Settings

Resets Picture, Sound, Broadcasting, and all other settings, except

Support

Self Diagnosis

for the network settings, to the default settings.

 

Reset

 

 

 

 

 

 

 

 

 

 

Settings

Resets all Smart Hub settings to their factory defaults and

Reset Smart Hub

 

deletes all information related to Samsung accounts, linked

Support

Self Diagnosis

service accounts, Smart Hub service agreements, and Smart Hub

 

Reset Smart Hub

 

applications.

 

 

 

 

 

 

 

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