Samsung SCX-1100 manual Scanning Problems, Symptom, Cause and Solution

Scanning Problems

Symptom	Cause and Solution
The scanner does not	• Make sure you place the document to be scanned face
scan.	down on the document glass.
	• There may not be enough available memory to hold the
	document you want to scan. Try the Pre-Scan function to
	see if that works. Try lowering the scan resolution rate.
	• The USB or parallel cable is not connected properly.
	• The USB or parallel cable is defective. Swap the cable with
	a known good cable. If necessary, replace the cable.
	• If using a parallel cable, ensure that it is compliant with
	the IEEE 1284 standard.
	• The scanner is configured incorrectly. Check scan setting
	in the SmarThru Configuration or the application you want
	to use to make certain that the scanner job is being sent
	to the correct port (for example, LPT1).
The unit scans very	• Graphics are scanned more slowly than text.
slowly.	• Communication speed becomes slow in scan mode
	because of the large amount of memory required to
	analyse and reproduce the scanned image. Set your
	computer to ECP printer mode through BIOS setting. It
	will help to increase the speed. For details on how to set
	BIOS, refer to your PC documentation.
The following message	There may be a copying or printing job in progress. When
appears on the	the current job is completed, try the job again.
computer screen:
Scanner is busy
receiving or printing
data. When the
current job is
completed, try again.

Troubleshooting 7.13