Samsung SCX-6322DN, SCX-6122FN Solving other problems

14.11 <

Troubleshooting>

Solving other problems

The following chart lists some conditions that may occur and the

recommended solutions. Follow the suggested solutions until the

problem is corrected. If the problem persists, please call for service.

Paper feeding problems

Condition Suggested solutions

Paper is jammed

during printing.

Clear the paper jam. See page 14.2.

Paper sticks

together.

• Ensure that there is not too much paper in the

tray. The tray can hold up to 550 sheets of

paper, depending on the thickness of your

paper.

• Make sure that you are using the correct type

of paper. See page 5.3.

• Remove paper from the tray and flex or fan

the paper.

• Humid conditions may cause some paper to

stick together.

Multiple sheets of

paper do not

feed.

• Different types of paper may be stacked in the

tray. Load paper of only one type, size, and

weight.

• If multiple sheets have caused a paper jam,

clear the paper jam. See page 14.2.

Paper does not

feed into the

machine.

• Remove any obstructions from inside the

machine.

• Paper has not been loaded correctly. Remove

paper from the tray and reload it correctly.

• There is too much paper in the tray. Remove

excess paper from the tray.

• The paper is too thick. Use only paper that

meets the specifications required by the

machine. See page 5.3.

• If an original does not feed into the machine,

the ADF rubber pad may require to be

replaced. Contact a service representative.

The paper keeps

jamming.

• There is too much paper in the tray. Remove

excess paper from the tray. If you are printing

on special materials, use the multi-purpose

tray.

• An incorrect type of paper is being used. Use

only paper that meets the specifications

required by the machine. See page 5.3.

• Remove any obstructions from inside the

machine.

• If an original does not feed into the machine,

the ADF rubber pad may require to be

replaced. Contact a service representative.

Transparencies

stick together in

the paper exit.

Use only transparencies specifically designed

for laser printers. Remove each transparency as

it exits from the machine.

Envelopes skew

or fail to feed

correctly.

Ensure that the paper guides are against both

sides of the envelopes.

Condition Suggested solutions

Contents

Main Page contact SAMSUNG worldwide Page C 1. Introduction 2. System setup 3. Network setup 4. Software overview 7. Basic printing 8. Scanning 9. Faxing 10. Fax setup 11. E-mail setup Page i Important Precautions and Safety Information Laser Safety Statement WARNING Ozone Safety ii Mercury Safety : C Power Saver Recycling Declaration of Conformity (European Countries) Approvals and Certifications EC Certification Certification to 1999/5/EC Radio Equipment & Telecommunications Terminal Equipment Directive (FAX) Replacing the Fitted Plug (for UK Only) Page 1.1 < 1 Special features 1.2 < Printer overview Front view Rear view 1.3 < Control panel overview 1.4 < Understanding the Status LED Finding more information 1.5 < Selecting a location Clearance space 2.1 < 2 Menu overview Fax Setup Copy Feature Copy Setup Changing the display language Setting the date and time Changing the clock mode Changing the default mode 2.3 < Setting sounds Speaker, ringer, key sound, and alarm sound Speaker volume Entering characters using the keyboard Entering alphabet characters Entering characters using the number keypad Entering alphanumeric characters Note Keypad letters and numbers Correcting numbers or names Using the save modes Toner Save mode Power Save mode Scan Power Save mode Setting print job timeout 2.6 < 3.1 < 3 Introduction Via network administration programs Via the control panel Supported operating systems Configuring EtherTalk Configuring IPX frame types 3.3 < Setting Ethernet speed Restoring the network configuration Printing a network configuration page 4.1 < 4 Supplied software 4.2 < Printer driver features System requirements Windows 4.3 < Linux Macintosh 5.1 < 5 media Loading originals On the scanner glass In the ADF Selecting print media 5.3 < Supported print media types and sizes 5.4 < Media sizes supported in each mode Guidelines for selecting and storing print media Guidelines for special print media 5.5 < Loading paper In the tray 1 Loading paper in the tray 1 or optional tray 2 5.6 < Changing the size of the paper in the paper tray In the multi-purpose tray 5.7 < 5.8 < Setting the paper size and type 6.1 < 6 Selecting the paper tray Copying Changing the settings for each copy Darkness Changing the default copy settings 2-up or 4-up copying Using special copy features Collation ID card copying 6.3 < Poster copying 6.4 < Clone copying Erasing background images Booklet Book Copy 6.5 < Margin Shift Edge Erase 6.6 < Covers Transparencies 6.7 < Copying on both sides of paper Setting copy timeout 7.1 < 7 Printing a document Canceling a print job 8.1 < 8 Scanning basics Scanning to an application using a local connection 8.2 < Scanning using a network connection Preparing for network scanning Adding the machine to the Network Scan program Registering authorized users Setting up an e-mail account Scanning to a network client 8.4 < Setting network scan timeout Scanning to Email Scanning to an FTP server 8.5 < Scanning to an SMB server Changing the settings for each scan job Changing the default scan settings Setting up Address Book Registering speed email numbers 8.6 < Configuring group email numbers Retrieving global email addresses from the LDAPa server Using Address Book entries Speed email numbers Group email numbers Scan on both sides of paper (SCX-6322DN only) 9.1 < 9 Sending a fax Setting the fax header Adjusting the document settings Resolution Sending a fax automatically Sending a fax manually 9.3 < Confirming a transmission Automatic redialing Receiving a fax Selecting the paper tray Changing receiving modes 9.4 < Receiving automatically in Fax mode Receiving manually in Tel mode Receiving manually using an extension telephone Receiving automatically in Ans/Fax mode Receiving faxes using DRPD mode Receiving in secure receiving mode Activating secure receiving mode Deactivating secure receiving mode Printing received faxes Receiving faxes in memory Other ways to fax Sending a fax to multiple destinations 9.7 < Sending a delayed fax Adding pages to a delayed fax Canceling a delayed fax Sending a priority fax 9.8 < Polling What is Polling? Tx Poll Polling Documents from Another Machine (Delay RCV Poll) Forwarding faxes Mail Box Setting Up a Mailbox 9.10 < Creating a Mailbox Deleting the Mailbox 10.1 < 10 Changing the fax setup options Receiving options Sending options 10.2 < Printing sent fax report automatically Setting up Phone Book 10.3 < Speed dial numbers Registering a speed dial number Editing speed dial numbers Using speed dial numbers One-touch dial numbers Searching Phone Book for an entry Searching sequentially through the memory Searching with a particular first letter Deleting a Phone Book entry Printing Phone Book 11 Setting Up Your E-mail System Setting Authorized Users Adding Authorized Users Deleting Authorized Users Setting Up E-mail Options 12.1 < 12 accessories Toner cartridge Drum cartridge Accessories 13 Printing reports Printing a report Other available reports Clearing memory Cleaning your machine Cleaning the outside Cleaning the inside Cleaning the scan unit 13.3 < sMaintaining the toner cartridge Toner cartridge storage Expected cartridge life Redistributing toner 13.4 < Replacing the toner cartridge 13.5 < Replacing the drum cartridge 13.6 < 13.7 < Cleaning the drum Sending new toner notification Printing continuously when the Toner Empty message appears Clearing the Toner Empty Replace Toner message 13.8 < Maintenance Parts Managing your machine from the website 13.9 < Checking the machines serial number System Administrtion Tools Password Protect Department Code Setting the Department Codes Change Password 14.1 < 14 Clearing document jams Exit Misfeed 14.2 < Roller misfeed Clearing paper jams In the tray 1 14.3 < In the optional tray 2 14.4 < In the multi-purpose tray In the fuser area or around the toner cartridge In the paper exit area Page 14.6 < In the duplex unit area Tips for avoiding paper jams Understanding display messages 14.7 < 14.8 < 14.9 < 14.10 < Toner cartridge-related messages 14.11 < Solving other problems Paper feeding problems 14.12 < Printing problems 14.13 < Note: 14.14 < Copying problems 14.15 < Scanning problems 14.16 < 14.17 < Network Scan problems Fax problems 14.18 < Common Windows problems Common PostScript problems 14.19 < Common Linux problems Common Macintosh problems 14.20 < Note: 15.1 < 15 General specifications Printer specifications 15.2 < Scanner and copier specifications Facsimile specifications I Numerics A B C N O P R S Page SOFTWARE SECTION C INSTALLING PRINTER SOFTWARE IN WINDOWS BASIC PRINTING A DVANCED P USING WINDOWS POSTSCRIPT DRIVER SHARING THE PRINTER LOCALLY USING SMART PANEL S USING YOUR PRINTER IN LINUX USING YOUR PRINTER WITH A MACINTOSH 4 1 Software in Windows Installing Printer Software Installing Software for Local Printing Typical Installation 5 Custom Installation Page 7 Installing Software for Network Printing Typical Installation 8 Custom Installation T Reinstalling Printer Software If you installed the printer software for local printing and Removing Printer Software 2 Printing a Document Printing to a file (PRN) 13 Printer Settings Layout Tab Paper Orientation 14 Paper Tab Source Scaling Printing 15 Graphics Tab Image Mode Extras Tab About Tab Printer Tab Using a Favorite Setting Using Help 3 Printing Multiple Pages on One Sheet of Paper (N-Up Printing) Printing Posters Printing Booklets 20 Printing on Both Sides of Paper Reverse Duplex Printing Printer Setting , which is the conventional layout used in book binding. , which is the type often used with calendars. Using Watermarks Using an Existing Watermark Creating a Watermark Editing a Watermark Deleting a Watermark Using Overlays What is an Overlay? Creating a New Page Overlay Using a Page Overlay Deleting a Page Overlay 4 You can use advanced settings by clicking the Start PostScript Driver Printer Settings 5 Locally Setting Up a Host Computer Setting Up a Client Computer Using Smart Panel 6 Understanding Smart Panel Toner Level Using Smart Panel Opening the Troubleshooting Guide Using Printer Settings Utility Using Onscreen Help File Changing the Smart Panel Program Settings 7 Scanning Using Samsung SmarThru Office Using Samsung SmarThru Office Page Uninstalling Samsung SmarThru Office Using Onscreen Help File Scanning Process with TWAIN- enabled Software Scanning Using the WIA 30 8 root Linux Getting Started Installing the Unified Linux Driver Uninstalling the Unified Linux Driver root 32 Using the Unified Driver Configurator Opening the Unified Driver Configurator Printers Configuration Printers Tab 33 Scanners Configuration Ports Configuration Sharing Ports Between Printers and Scanners Configuring Printer Properties Printing a Document Printing from Applications 35 Printing Files Scanning a Document 36 Adding Job Type Settings Using the Image Manager Page Using Your Printer with a Macintosh 38 Using Your Printer with a Macintosh Installing Software for Macintosh Uninstalling the printer driver Using Your Printer with a Macintosh 39 Setting Up the Printer For a Network-connected Macintosh For a USB-connected Macintosh 40 Printing Printing a Document Changing Printer Settings Layout Setting 41 Printing Multiple Pages on One Sheet of Paper Duplex Printing Scanning SOFTWARE SECTION I A B C D S T U W