14.13 <
Troubleshooting>
The
machine
prints, but
the text is
wrong,
garbled, or
incomplete.
The printer cable is
loose or defective.
Disconnect the printer cable
and reconnect. Try a print job
that you have already printed
successfully. If possible,
attach the cable and the
machine to another computer
and try a print job that you
know works. Finally, try a
new printer cable.
The wrong printer
driver was selected.
Check the application’s
printer selection menu to
ensure that your machine is
selected.
The software
application is
malfunctioning.
Try printing a job from
another application.
The operating system
is malfunctioning.
Exit Windows and reboot the
computer. Turn the machine
off and then back on again.
Pages print,
but are
blank.
The toner cartridge is
defective or out of
toner.
Redistribute the toner, if
necessary. See page 13.3.
If necessary, replace the
toner cartridge.
The file may have
blank pages.
Check the file to ensure that
it does not contain blank
pages.
Some parts, such as
the controller or the
board, may be
defective.
Contact a service
representative.
When you
are using
Windows
98, the
illustrations
print
incorrectly
from Adobe
Illustrator.
The setting in the
software application
is wrong.
Select Download as Bit
Image in the Advanced
Options
window of the
graphic properties and print
the document again.
PDF file
does not
print
correctly-
some parts
are missing
in graphics,
text or
illustrations.
Incompatibility
between the PDF file
and the Acrobat
products.
Printing the PDF file as an
image may enable the file to
print. Turn on Print As
Image from the Acrobat
printing options.
Note: It Will take longer to
print when you print a PDF
file as an image.
Condition Possible cause Suggested solutions Printing quality problems
If the inside of the machine is dirty or paper has been loaded improperly,
you may notice a reduction in print quality. See the table below to clear
the problem.
Condition Suggested solutions
Light or faded print
If a vertical white streak or faded area appears
on the page:
• The toner supply is low. You may be able to
temporarily extend the toner cartridge life.
See page 13.3. If this does not improve the
print quality, install a new toner cartridge.
• The paper may not meet paper
specifications; for example, the paper is too
moist or too rough. See page 5.3.
• If the entire page is light, the print resolution
setting is too low or the toner save mode is
on. Adjust the print resolution and turn the
toner save mode off. See the help screen of
the printer driver and page 2.5, respectively.
• A combination of faded or smeared defects
may indicate that the toner cartridge needs
cleaning. See page 13.7.
• The surface of the LSU part inside the
machine may be dirty. Clean the LSU,
contact a service representative.
Toner specks
• The paper may not meet specifications; for
example, the paper is too moist or too
rough. See page 5.3.
• The transfer roller may be dirty. Clean the
inside of your machine. Contact a service
representative.
• The paper path may need cleaning. Contact
a service representative.
Dropouts
If faded areas, generally rounded, occur
randomly on the page:
• A single sheet of paper may be defective.
Try reprinting the job.
• The moisture content of the paper is uneven
or the paper has moist spots on its surface.
Try a different brand of paper. See page 5.3.
• The paper lot is bad. The manufacturing
processes can cause some areas to reject
toner. Try a different kind or brand of paper.
• If these steps do not correct the problem,
contact a service representative.