Samsung SIR-TS360 owner manual Appendix Troubleshooting and specifications

AAPPENDIX

Troubleshooting and specifications

Appendix: Troubleshooting and specifications

Use the tips below to help solve any problems you have with the DIRECTV® HD Receiver:

Troubleshooting

QA

I have no picture and no sound and the POWER light does not light.

Make sure your DIRECTV® HD Receiver is plugged into a working power outlet. If the outlet is switched, make sure it it turned on. If your DIRECTV® HD Receiver is plugged into a power strip, make sure it is plugged in and turned on. Check the batteries in the remote control.

I have sound but no picture.

Make sure your TV input (A/V mode) is set properly. Make sure the A/V cables are properly connected.

I have picture but no sound. Make sure the TV is not being muted.

I have no picture and no sound.

Make sure the TV is turned on. Make sure your DIRECTV® HD Receiver is turned on. Make sure your Access Card is inserted properly into your receiver. Check the signal strength from the satellite (see Checking the satellite signal strength in Chapter 3). Make sure the coaxial cable is properly connected to the satellite dish. Check the connections between your DIRECTV® HD Receiver and your TV. Turn your receiver off, unplug it, wait 10 to 20 seconds, then plug it back in, and turn it on.

The top and bottom of the program image is cut off.

If you connect your TV to one of the composite video out jacks (Video Out, S-Video Out, or TV out), and you view a high-definition program with the DIRECTV® HD Receiver’s RESOLUTION button set to either 720p or 1080i, the picture will be slightly cropped at the top and bottom (the very top and bottom edges of the image will not appear on the TV screen). To avoid this problem, set the RESOLUTION button to the 480p/i position if your TV is connected to one of the composite video outputs.

I see the message on my TV:	This means that the program you are trying to watch
“(Due to) Copyright restrictions......”	may not be viewed on some outputs. Use a different
	connection from the DIRECTV® HD Receiver to your TV.
	See the section Connecting your DIRECTV® HD Receiver
	in Chapter 3 for more information.

(continued...)

116