Appendix

A Bluetooth connection is not established or your Gear and the mobile device are disconnected

Ensure that the Bluetooth feature on both devices is activated.

Ensure there are no obstacles, such as walls or electrical equipment, between the devices.

Ensure that the latest version of the Samsung Gear app is installed on the mobile device.

Ensure that your Gear and the other Bluetooth device are within the Bluetooth connection range (10 m). The distance may vary depending on the environment the devices are used in.

Restart both devices and launch the Samsung Gear app on the mobile device again.

Calls are not connected

Ensure that your Gear is connected to a mobile device.

Ensure that your mobile device has accessed the right cellular network.

Ensure that you have not set call barring for the phone number you are dialling on the mobile device.

Ensure that you have not set call barring for the incoming phone number on the mobile device.

Others cannot hear you speaking on a call

Ensure that you are not covering the built-in microphone.

Ensure that the microphone is close to your mouth.

Sound echoes during a call

Adjust the volume or move to another area.

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Samsung SM-R770NZSAXXV, SM-R770NZSAXJP, SM-R770NZSAKSA Calls are not connected, Adjust the volume or move to another area