Samsung SNB-3000(P) user manual Problem Solution

appendix

TROUBLESHOOTING

PROBLEM		SOLUTION
	 Check to make sure that the camera’s Network settings are appropriate.
		Check to make sure that all network cables have been connected
		properly.
I can’t access the camera from a		If connected using DHCP, verify that the camera is able to acquire
		dynamic IP addresses without any problem.
web browser.		If connected using a DDNS URL, verify that the MAC address has been
		properly entered.
		If the camera is connected to a router, verify that port forwarding is
		properly configured.
		Connected Viewers become disconnected upon any change to camera or
Viewer got disconnected during		network configurations.
	 Check all network connections.
monitoring.		If the camera is connected over an xDSL network, it’ s possible for
		Viewer to disconnect under poor network conditions.
I cannot connect to the system		When you try to connect to the system using a tab browser, the same
		cookie information is shared, resulting in errors when connected.
using a tab browser of Internet		Therefore, instead of using a tab browser, open a new browser window
Explorer 7.0.		to connect to the system.
The camera connected to the		Turn off the firewall settings on your PC and then search the camera
network is not detected in the IP		again.
installer program.
Images overlap.		Check whether two or more cameras are set to a single multicast address
		instead of different addresses. If a single address is used for multiple
		cameras, the images may overlap.
No image appears.		If the transmission method is set to multicast, check whether there is a
		router that supports multicast in the LAN the camera is connected to.

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