Printing Problems

Problem

Cause

Solution

Printer not responding

Hardware or software.

Make sure the MultiPASS

 

 

is turned on, has paper, and

 

 

displays no error conditions.

 

 

Ensure the cable connection is

 

 

secure with no extensions or

 

 

switch boxes.

 

USB-to-Parallel.

Unplug the USB-to-Parallel

 

 

cable from the USB port on the

 

 

Mac. Wait 5 seconds. Then

 

 

reconnect the cable.

 

 

 

MultiPASS C635

Cannot locate the Extensions

Make sure there is only one

does not appear in

folder.

System folder on your hard

the Chooser

 

drive. If you use an extension

 

 

manager, make sure the printer

 

 

driver is ON in the Extensions

 

 

Manager Control Panel.

 

 

Make sure the printer driver is

 

 

in the Extensions folder. If not,

 

 

reinstall the driver.

 

 

 

Cannot set background

SpoolMaster and SpoolLauncher

If the SpoolMaster software

printing

are not installed or loaded.

is not in your Extensions

 

 

folder, use the MultiPASS

 

 

Installer to install the

 

 

SpoolMaster software. If you

 

 

use an extension manager,

 

 

make sure SpoolMaster is

 

 

turned ON. Restart the

 

 

Mac and do not hold down

 

 

the Shift key while it is

 

 

starting up.

 

 

 

Preferences error

Corrupt preferences file.

The corrupted preferences file

 

 

is automatically deleted and a

 

 

new default created. Some

 

 

options you previously set are

 

 

lost. Reset the ones you want.

Troubleshooting

Chapter 8

Troubleshooting 8-15

Page 168
Image 168
Canon MP-C635 user manual Printing Problems, Problem Cause Solution