Canon MP-C635 user manual Faxing Problems, Troubleshooting

Problem	Cause	Solution
Envelopes do not load	Envelopes may not match	Envelopes must be U.S.
(continued)	specifications for this unit.	Commercial number 10
		(9.5 ⋅ 4.1 inches) or
		European DL envelopes
		(220 ⋅ 110 mm).

Faxing Problems

Problem	Cause	Solution
Cannot send a	The MultiPASS may have	Unplug the unit and let it
document	overheated.	cool for several minutes. Try
		sending again.

The MultiPASS may not be set for the type of telephone line in use (pulse/tone).

The document may not have been fed correctly into the MultiPASS.

If you have a pulse line, be sure the MultiPASS is set for pulse dialing.

Remove the document, stack it, and feed it into the unit correctly (see page 1-14).

Make sure the operator panel is closed.

The one-touch or coded	Check the one-touch or coded
speed dialing number you	speed dialing button and be
used may not be registered	sure it is registered correctly.
for the feature you want
to use.
The other party’s fax may be	Call the other party and ask
out of paper.	them to make sure paper is
	installed.

Troubleshooting

There may be other documents being sent from memory.

The telephone line may not be working properly.

Allow time for the current document to finish sending.

Make sure there is a dial tone when you lift the telephone. If not, contact the local telephone company.

The receiving fax machine may	Make sure the receiving fax
not be a G3 fax machine.	machine is compatible with
	the MultiPASS (which is a G3
	fax machine).

Chapter 8 Troubleshooting 8-23