General Troubleshooting Procedures | Canon MP-C635 guide

General Troubleshooting Procedures

General Printing Problems

Most printing problems can be resolved by this general troubleshooting procedure.

Step 1. Preview the Output

When printing your document, review your output using the Preview option in the Print dialog. This option shows you the image sent to the MultiPASS printer driver. It helps determine where output problems are occurring.

Output problems displayed in the Preview window are usually problems from the setup in the application from which you are printing. Problems that appear only when you print are more likely to be problems with the MultiPASS printer driver.

How can I make sure my application is printing properly?

The MultiPASS driver can print only what the application sends it. Occasionally the application has trouble generating a print job.

Usually, application problems are memory related and allocating more memory fixes the problem, especially when complicated pages or graphic elements print incorrectly. To allocate more memory to an application:

1.Quit the application if it is running. You cannot change the memory allocation of an active application.

2.Find the application on your hard drive and click its icon to select it.

3.Select Get Info from the File menu.

4.Increase the memory allocated in the Preferred size field.

5.Close the Info window. The next time you run the application it will use the new memory allocation.

If allocating more memory to an application does not clear up a problem, select the Preview option in the Print dialog and examine the output the application is generating.

8-6 Troubleshooting

Chapter 8

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Canon MP-C635 user manual General Troubleshooting Procedures, General Printing Problems, Preview the Output

Contents

MP-C635 C635 Disclaimer Copyright Trademarks Power Requirements LocationOrder Information Case of Equipment Malfunction Users in Canada Canon Canada INC Hours a DAY, Seven Days a Week User’s Manual Using Your DocumentationConventions Quick Start Guide Contents Using the MultiPASS Fax Setup Utility Sending Faxes With the MultiPASS C635Receiving Faxes Maintaining the MultiPASS C635 Scanning With the MultiPASS C635 Troubleshooting Appendix a SpecificationsAppendix B Using the MultiPASS C635 as a Stand-alone Fax Introduction BJ Cartridges and BJ Tanks Supplies and Accessories Canon Specialty Papers Getting Help From Canon Servicing the MultiPASS C635 Important Safety Instructions Introduction Front View Main Components of the MultiPASS C635 Inside the Printer Area Back View Using the Operator Panel Document feed leverLCD display One-touch Speed Dial/Function buttons Stop buttonNumber buttons Arrow buttons Special Function Buttons Loading Paper in the Sheet Feeder Preparing Documents for Faxing Copying, or Scanning Loading the Document Feed Adding Pages to the Document Setting the Document Feed Lever Slerexe Company Limited Identifying Your Documents START/COPY Copying Documents To change the resolution for color copying, press Press Miscellaneous Disconnecting the MultiPASSIf the Power Goes Out Using Switch Boxes Printing With MultiPASS C635 Selecting Paper Paper Handling Assorted Paper Starter Kit High Resolution PaperGreeting Cards High Gloss Film Understanding the Printer Driver Printing a DocumentPaper Guidelines Select MultiPASS C635 Chooser Reduce or Enlarge Setting Up Print JobsUsing the Page Setup Dialog Paper Orientation Photocopy ReductionFractional Widths Invert Image Using the Page Setup Options DialogFlip Horizontal Flip Vertical Using the Paper Dialog Paper ListTo create a custom paper size Using the Settings Dialog To modify a custom paper sizeTo delete a custom paper size Using the Print Dialog Cover Using the Print Options DialogUsing the Color Dialog Print Order Dithering Print Colors As Using the Preview Window Working With SpoolMasterBrightness Accessing SpoolMaster Activating SpoolMasterPrinting With SpoolMaster Stopping and Resuming Printing Cancelling a Print JobRemoving a Document from the Queue Changing the Print Order Setting the SpoolMaster Preferences Printing TipsAchieving the Best Output Quality Controlling the Color Output Quality Printing at Best Resolution Setting the Paper Thickness Lever Cartridge Printer Settings for Various Print Media Automatically Feeding Paper Loading Paper Fan the paper Support up Auto Feed Guidelines Paper Limit Manually Feeding Paper When you are prompted, insert the single sheet Printing On Envelopes Make sureRight a Arrange the stack of envelopes on a firm surface Now you can start your print operation Using Canon’s Specialty Papers Specialty Paper GuidelinesPaper type Drying time Using the Paper Output Guides Canon’s High Resolution Paper Set up Using the Cleaning Sheet On the one Touch speedDial keypad Fax Setup Using the MultiPASS Fax Setup Utility Using the MultiPASS Fax Setup Utility Display Language Setting Up Fax PreferencesVolume Date Format Retries Setting Up Send Fax OptionsFax Information Phone Line Speed Setting Up Advanced Send Fax OptionsRestore Defaults Error Correction ECM Image Contrast Off Hook AlarmOn Error Resend Auto Start Send Automatic Reduction Setting Up Receive Fax OptionsAnswer Receive Mode Paper Size Report Print Answer Silent ReceiveAnswer Number of Rings Receive Conditions Setting Up Advanced Receive Fax Options Fax/Telephone Switching OptionsListen Time Before Ringing Ring Tone Default Action If No Answer to TelephoneAnswering Machine Mode Options Receive Fax If No Signal Fax ID Drpd Switch OptionsRing Pattern Action Maintaining Your Fax Address Book Setting Up Speed Dial Assignments Entering Fax Numbers Assigning an Individual to a Speed Dial Code Defining a Group Speed Dial Code Sending a Document Sending Faxes With MultiPASS C635 Regular Dialing Party’s fax NumberPress START/COPY Sending Faxes Load Automatic Dialing Dialing Sending a Document Using Group Dialing Redialing ManualAutomatic To Cancel Automatic Redialing Resending a Fax After an Error Pick up the telephone and dial the other party’s fax number Manual Sending Or # Cancel Sending Feed the Place the document face down in the ADF. document Transmitting the Document Dial the other party’s number Setting the Resolution Adjusting the Quality of Your Faxes FAX Standard Button Setting the Contrast Receiving Documents Receiving Faxes How Fax/Tel Mode Works Receiving Documents Automatically-Fax Only Mode Using the Telephone for Remote Reception of a Fax Receiving Documents Manually-Manual Mode Using an Answering Machine-Ans. Machine Mode Printing Documents Received in Memory Using the MultiPASS With an Answering Machine Receiving While Copying, Printing, or Registering Printing a Received Fax Stored In MemoryPress Function key Press or on Using the Distinctive Ring Pattern Detection Drpd Feature How Drpd Responds to Calls Types of Ring Patterns Incoming Call Your Setting From Fax From Telephone To use ScanTastic to perform scans on its own Launching ScanTastic Exploring the ScanTastic Window Using the Device Panel Setting Resolution Manually How ScanTastic Calculates Resolution Scaling the Image Picking an Image Type Changing the Unit of Measure Previewing the Image Zooming In On a Selected Area Selecting or Cropping an Area to Scan Scanning and Saving the Final Image Enhancing Images With ScanTastic Performing in Hardware Using Manual Balance Chapter Sharpening or Softening Images Adjusting Brightness and Contrast Using the Spectral Equalizer Setting Tone Curves Curve Value Description Changing Gamma Curve Values Using Auto Balance Resetting the Tone CurveAdjusting the Tint Customizing the Device Panel Using the Advanced Functions of ScanTastic Chapter Automatic Batch Scanning To save Output Device settings Chapter Adjusting Histogram Tone Levels Adjusting Color Distribution Values To install and use ScanTastic as a plug-in Using ScanTastic as a Plug-In Viewing Line Art on the Screen TroubleshootingPoor Image Quality When Printing Poor Image Quality On the Screen Rebuilding ScanTastic Preferences Maintaining MultiPASS Guidelines Cleaning Inside the MultiPASS Routine Maintenance Cleaning the Scanner Components Separation guide White sheet and scanning glassSeparation roller When you are finished, close the operator panel Press Function Printing the Nozzle Check Press the or Button until Cleaning the BJ Cartridge Print Head BC-20 Black BJ Cartridge BJ Cartridge and BJ Tank MaintenanceBJ Cartridge Guidelines BC-21e Color BJ Cartridge Using Ink Replacing the BJ Cartridge Grasp both sides and lift it up Open Package Lift the green Remove the protective material from the BJ cartridge Cartridge is Holder, thenLock lever Replacing a BJ Tank in the BC-21e Color BJ Cartridge Remove the orange protective cap Make sure each tank is properly seated in its slot Close Storing a BJ CartridgeOpen Ink Cartridge Storage Box Carefully set Transporting the MultiPASS All cablesAll trays Carefully pack the unit in its original packing materials Pack the unit Troubleshooting Location Software Operator panel Paper JamsJams in the Automatic Document Feeder ADF Press Stop Remove the document Close the operator panel Gently pull any jammed paper out of the unit Jams in the Sheet Feeder How can I make sure my application is printing properly? General Troubleshooting ProceduresGeneral Printing Problems Preview the Output Check Print and Page Setup Options Print a Finder WindowRemove Corrupted Print or Preference Files Application Memory Allocation Reset Hardware and Check Printer ConnectionsEnsure the MultiPASS Software is Correctly Installed Memory Considerations SpoolMaster Memory Allocation LCD Messages Message Error Code Cause Action #001 Document is Jammed in the ADF Message Error Code Cause Action Shows the percentage Nnnn Problem Cause Solution Printing Problems If the Alarm light stays on Problem Cause Solution Preferred Size entry field Problem Cause Solution Print Quality Problems Specifications see page A-1 Color Printing and Copying Problems Paper Feeding Problems Appendix A, Specifications Troubleshooting Faxing Problems ADF Up the telephone Scanning Problems Start Guide Telephone Problems Copying Problems General Problems Memory Files Deleted Memory Clear Report Printing Specifications Specifications a Margin Inches Printable Area-Papers BJ Cartridges FacsimileData compression Report/Reference Dialing Scanning method CopierScanner Reduction sizes Scanned image MultiPASS System Requirements Telephone General Specifications Space Requirements Ring Time Factory default setting=15 sec Receiving Faxes and Phone Calls Automatically-Fax/Tel Mode LCD Menu System Option Description/Settings Entering Information in the MultiPASS OptionDescription/Settings Entering Your User Information Press START/COPY twice when the date and time are entered Again When the fax MultiPASS returns to standby mode Bi-directional parallel interface port Automatic dialingAutomatic document feeder ADF Automatic redialing Cps Ccitt #1 ChartCentronics Coded speed dialing Font Fax/Tel switchingDocument Dpi Ink Saver Group dialingHalftone Ieee Manual redialing MultiPASS Fax Setup UtilityManual feed Manual receiving Print head capping PausePortrait orientation Print head Redialing, manual Reduction modeResolution Redialing, automatic Sending Tone/pulse settingScanTastic Sender ID USB-to-Parallel cable TypefaceTypestyle UHQ Ultra High Quality Index CD ROM A-6 Drpd High Resolution Paper 1-3, 1-19 LCD Index Reduction RX Mode B-2 Cable 6-2 Port A-6 User information, entering B-2-6