Troubleshooting | Canon MP-C635 guide

Troubleshooting 8

This chapter contains information to help you solve problems you may have when using the MultiPASS. It includes:

❍Paper jams

❍General Troubleshooting Procedures

❍LCD messages

❍Printing problems

❍Print quality problems

❍Color printing and copying problems

❍Paper feeding problems

❍Faxing problems

❍Scanning problems

❍Telephone problems

❍Copying problems

❍General problems

❍Memory Clear Report

If you have a problem with your MultiPASS and you cannot resolve it by referring to the information in this chapter, contact the Canon Computer Systems Customer Care Center. See “Getting Help From Canon” in Chapter 1, Introduction, for details.

Canon’s support personnel are trained in the technical support of Canon’s products and should be able to help you with your problem. If your printer requires service, they can provide you with the telephone number of your local Canon Authorized Service Facility (ASF).

Troubleshooting

Chapter 8

Troubleshooting 8-1

Image 154

Canon MP-C635 user manual Troubleshooting

Contents

MP-C635 C635 Copyright Disclaimer Trademarks Location Power RequirementsOrder Information Case of Equipment Malfunction Users in Canada Canon Canada INC Hours a DAY, Seven Days a Week Quick Start Guide Using Your DocumentationConventions User’s Manual Contents Sending Faxes With the MultiPASS C635 Using the MultiPASS Fax Setup UtilityReceiving Faxes Scanning With the MultiPASS C635 Maintaining the MultiPASS C635 Appendix a Specifications TroubleshootingAppendix B Using the MultiPASS C635 as a Stand-alone Fax Introduction Supplies and Accessories BJ Cartridges and BJ Tanks Canon Specialty Papers Getting Help From Canon Important Safety Instructions Servicing the MultiPASS C635 Introduction Main Components of the MultiPASS C635 Front View Back View Inside the Printer Area Document feed lever Using the Operator PanelLCD display Stop button One-touch Speed Dial/Function buttonsNumber buttons Special Function Buttons Arrow buttons Loading Paper in the Sheet Feeder Preparing Documents for Faxing Copying, or Scanning Loading the Document Feed Setting the Document Feed Lever Adding Pages to the Document Identifying Your Documents Slerexe Company Limited Copying Documents START/COPY To change the resolution for color copying, press Press Using Switch Boxes Disconnecting the MultiPASSIf the Power Goes Out Miscellaneous Printing With MultiPASS C635 Paper Handling Selecting Paper High Gloss Film High Resolution PaperGreeting Cards Assorted Paper Starter Kit Printing a Document Understanding the Printer DriverPaper Guidelines Select MultiPASS C635 Chooser Paper Setting Up Print JobsUsing the Page Setup Dialog Reduce or Enlarge Photocopy Reduction OrientationFractional Widths Flip Vertical Using the Page Setup Options DialogFlip Horizontal Invert Image Paper List Using the Paper DialogTo create a custom paper size To modify a custom paper size Using the Settings DialogTo delete a custom paper size Using the Print Dialog Print Order Using the Print Options DialogUsing the Color Dialog Cover Print Colors As Dithering Working With SpoolMaster Using the Preview WindowBrightness Activating SpoolMaster Accessing SpoolMasterPrinting With SpoolMaster Changing the Print Order Cancelling a Print JobRemoving a Document from the Queue Stopping and Resuming Printing Printing Tips Setting the SpoolMaster PreferencesAchieving the Best Output Quality Printing at Best Resolution Controlling the Color Output Quality Setting the Paper Thickness Lever Cartridge Printer Settings for Various Print Media Loading Paper Automatically Feeding Paper Support up Fan the paper Auto Feed Guidelines Paper Limit Manually Feeding Paper When you are prompted, insert the single sheet Make sure Printing On EnvelopesRight a Arrange the stack of envelopes on a firm surface Now you can start your print operation Specialty Paper Guidelines Using Canon’s Specialty PapersPaper type Drying time Canon’s High Resolution Paper Using the Paper Output Guides Using the Cleaning Sheet Set up Touch speed On the oneDial keypad Using the MultiPASS Fax Setup Utility Fax Setup Using the MultiPASS Fax Setup Utility Date Format Setting Up Fax PreferencesVolume Display Language Phone Line Setting Up Send Fax OptionsFax Information Retries Error Correction ECM Setting Up Advanced Send Fax OptionsRestore Defaults Speed Auto Start Send Off Hook AlarmOn Error Resend Image Contrast Paper Size Setting Up Receive Fax OptionsAnswer Receive Mode Automatic Reduction Receive Conditions Answer Silent ReceiveAnswer Number of Rings Report Print Fax/Telephone Switching Options Setting Up Advanced Receive Fax OptionsListen Time Before Ringing Receive Fax If No Signal Default Action If No Answer to TelephoneAnswering Machine Mode Options Ring Tone Action Drpd Switch OptionsRing Pattern Fax ID Setting Up Speed Dial Assignments Maintaining Your Fax Address Book Assigning an Individual to a Speed Dial Code Entering Fax Numbers Defining a Group Speed Dial Code Sending Faxes With MultiPASS C635 Sending a Document Party’s fax Number Regular DialingPress START/COPY Sending Faxes Automatic Dialing Load Dialing Sending a Document Using Group Dialing Manual RedialingAutomatic Resending a Fax After an Error To Cancel Automatic Redialing Manual Sending Pick up the telephone and dial the other party’s fax number Cancel Sending Or # Transmitting the Document Feed the Place the document face down in the ADF. document Dial the other party’s number Adjusting the Quality of Your Faxes Setting the Resolution FAX Standard Setting the Contrast Button Receiving Faxes Receiving Documents Receiving Documents Automatically-Fax Only Mode How Fax/Tel Mode Works Receiving Documents Manually-Manual Mode Using the Telephone for Remote Reception of a Fax Using an Answering Machine-Ans. Machine Mode Using the MultiPASS With an Answering Machine Printing Documents Received in Memory Printing a Received Fax Stored In Memory Receiving While Copying, Printing, or RegisteringPress Function key Using the Distinctive Ring Pattern Detection Drpd Feature Press or on Types of Ring Patterns How Drpd Responds to Calls Incoming Call Your Setting From Fax From Telephone Launching ScanTastic To use ScanTastic to perform scans on its own Exploring the ScanTastic Window Using the Device Panel How ScanTastic Calculates Resolution Setting Resolution Manually Picking an Image Type Scaling the Image Previewing the Image Changing the Unit of Measure Selecting or Cropping an Area to Scan Zooming In On a Selected Area Scanning and Saving the Final Image Enhancing Images With ScanTastic Using Manual Balance Performing in Hardware Chapter Adjusting Brightness and Contrast Sharpening or Softening Images Using the Spectral Equalizer Setting Tone Curves Curve Value Description Changing Gamma Curve Values Resetting the Tone Curve Using Auto BalanceAdjusting the Tint Using the Advanced Functions of ScanTastic Customizing the Device Panel Chapter To save Output Device settings Automatic Batch Scanning Chapter Adjusting Histogram Tone Levels Adjusting Color Distribution Values Using ScanTastic as a Plug-In To install and use ScanTastic as a plug-in Poor Image Quality On the Screen TroubleshootingPoor Image Quality When Printing Viewing Line Art on the Screen Rebuilding ScanTastic Preferences Maintaining MultiPASS Guidelines Routine Maintenance Cleaning Inside the MultiPASS Cleaning the Scanner Components White sheet and scanning glass Separation guideSeparation roller When you are finished, close the operator panel Printing the Nozzle Check Press Function Cleaning the BJ Cartridge Print Head Press the or Button until BC-21e Color BJ Cartridge BJ Cartridge and BJ Tank MaintenanceBJ Cartridge Guidelines BC-20 Black BJ Cartridge Using Ink Replacing the BJ Cartridge Open Grasp both sides and lift it up Lift the green Package Remove the protective material from the BJ cartridge Holder, then Cartridge isLock lever Replacing a BJ Tank in the BC-21e Color BJ Cartridge Remove the orange protective cap Make sure each tank is properly seated in its slot Carefully set Storing a BJ CartridgeOpen Ink Cartridge Storage Box Close All cables Transporting the MultiPASSAll trays Pack the unit Carefully pack the unit in its original packing materials Troubleshooting Location Software Press Stop Paper JamsJams in the Automatic Document Feeder ADF Operator panel Remove the document Close the operator panel Jams in the Sheet Feeder Gently pull any jammed paper out of the unit Preview the Output General Troubleshooting ProceduresGeneral Printing Problems How can I make sure my application is printing properly? Print a Finder Window Check Print and Page Setup OptionsRemove Corrupted Print or Preference Files Memory Considerations Reset Hardware and Check Printer ConnectionsEnsure the MultiPASS Software is Correctly Installed Application Memory Allocation SpoolMaster Memory Allocation Message Error Code Cause Action LCD Messages #001 Document is Jammed in the ADF Message Error Code Cause Action Shows the percentage Nnnn Printing Problems Problem Cause Solution If the Alarm light stays on Problem Cause Solution Preferred Size entry field Print Quality Problems Problem Cause Solution Color Printing and Copying Problems Specifications see page A-1 Paper Feeding Problems Appendix A, Specifications Faxing Problems Troubleshooting ADF Up the telephone Scanning Problems Telephone Problems Start Guide Copying Problems General Problems Memory Clear Report Memory Files Deleted Specifications a Printing Specifications Printable Area-Papers Margin Inches Facsimile BJ CartridgesData compression Dialing Report/Reference Reduction sizes CopierScanner Scanning method MultiPASS System Requirements Scanned image General Specifications Telephone Space Requirements Receiving Faxes and Phone Calls Automatically-Fax/Tel Mode Ring Time Factory default setting=15 sec Option Description/Settings LCD Menu System OptionDescription/Settings Entering Information in the MultiPASS Entering Your User Information Press START/COPY twice when the date and time are entered When the fax Again MultiPASS returns to standby mode Automatic redialing Automatic dialingAutomatic document feeder ADF Bi-directional parallel interface port Coded speed dialing Ccitt #1 ChartCentronics Cps Dpi Fax/Tel switchingDocument Font Ieee Group dialingHalftone Ink Saver Manual receiving MultiPASS Fax Setup UtilityManual feed Manual redialing Print head PausePortrait orientation Print head capping Redialing, automatic Reduction modeResolution Redialing, manual Sender ID Tone/pulse settingScanTastic Sending UHQ Ultra High Quality TypefaceTypestyle USB-to-Parallel cable Index CD ROM A-6 Drpd High Resolution Paper 1-3, 1-19 LCD Index Reduction RX Mode B-2 Cable 6-2 Port A-6 User information, entering B-2-6