8-24 Troubleshooting Chapter 8
Problem Cause Solution
Images on faxes The receiving fax machine may Check the MultiPASS by
received from the not be working properly. making a copy.If the copy is
MultiPASS are clear,the problem may be in
spotted or dirty the receiving fax machine.
The document may not be Remove the document and
properlyinserted in the feed it correctly into the
ADF. ADF (see page 1-14).
Cannot send or receive The other party’s fax may Some fax units do not
using Error Correction not support ECM. support ECM transmission.
Mode (ECM) If the other party’s fax does
not support ECM trans-
mission,then the document is
sent in the normal mode
without error checking.
Errors occur frequently The phone line may be in Lower the transmission speed
while sending or receiving poor condition, or you may (see pages 3-5 and 3-9).
have a poor connection.
The sending fax machine may The sending fax machine
not be functioning properly. usually determines the fax’s
quality.Call the sender and
have them make sure the top
cover and scanning glass on
their fax machine are clean.
Cannot receive a The MultiPASS may not be To receive faxes automatically,
fax automatically set to receive automatically. the Receive mode must be
Fax Only or Fax/Tel mode.
The MultiPASS may have a Print out any document
document stored in memory. stored in memory (see page
5-5).
An error may have occurred Check the LCD for an error
during reception. message (see page 8-10).
The sheet feeder may be Make sure paper is loaded
empty. in the sheet feeder.
The telephone line may not Make sure all phone line
be connected properly. connections are secure.
The MultiPASS is printing The incoming fax is stored
a document. in memory and will print
when the print job is
complete.
MPC-635—USERS MANUAL/V000/06-99